Compare West Elm and CB2

West Elm and CB2 both cater to customers who value contemporary design and high-quality products for their homes. However, West Elm sets itself apart with its strong commitment to sustainability. With 60% of their products supporting sustainability initiatives and 35% of their wood furniture being FSC certified, West Elm appeals to eco-conscious shoppers who prioritize responsible sourcing and production. CB2, on the other hand, focuses on modern aesthetics and innovative design, attracting customers who want to create a chic and stylish living space.

At a Glance
Comparison Between
Category
Home & Garden
Home & Garden
Speciality
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Home Goods
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Furniture
Beds & Bedding
Home Goods
DTCetc Score
88
/
100
67
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100
Target Audience
Upscale Consumers
Contemporary design enthusiasts
Stereotype
Eco-conscious
Modernist
Pricing Rating
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60
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Sustainability Score
90
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100
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70
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100
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Quality Score
90
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100
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75
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100
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At a Glance
Comparison Between
West Elm
CB2
Category
Home & Garden
Home & Garden
Speciality
This is some text inside of a div block.
This is some text inside of a div block.
DTCetc Score
88
/
100
67
/
100
Target Audience
Upscale Consumers
Contemporary design enthusiasts
Stereotype
Eco-conscious
Modernist
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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80
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$
$
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60
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Sustainability Score
90
/
100
This is a placeholder
70
/
100
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Quality Score
90
/
100
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75
/
100
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West Elm vs. CB2

Atoms is a New York-based startup founded in 2015 by Waqas Ali and Sidra Qasim. They specialize in everyday sneakers for men and women, offering customizable sizes in quarter increments and the ability to buy different sizes for each foot. Their sleek and minimalist designs have earned them positive attention from media outlets like Forbes, Esquire, Vogue, British GQ, TechCrunch, and Bloomberg, as well as the admiration of investors and celebrities like Redditt co-founder and investor Alexis Ohanian. Their shoes feature copper threads that kill bacteria, a soft midsole for cushioning, and easy-on-and-off laces. Atoms sneakers start at $129, and they offer discounts for referrals and free shipping and returns.

Who shops at West Elm Vs. CB2

Who shops at West Elm
  • Eco-conscious consumers
  • Customers seeking sustainable furniture and home decor
  • People willing to invest in high-quality, responsibly sourced products
Who shops at CB2
  • Contemporary design enthusiasts
  • Modern and stylish living space seekers
  • Chic, sophisticated taste with a focus on functionality

West Elm Vs. CB2 The Pros

West Elm's Pros
  • West Elm has an amazing selection of home goods and the store always makes customers feel happy. The service people are fantastic and the prices are very reasonable. They also run awesome sales.
  • West Elm products are timeless and well-crafted.
  • West Elm is great for decorative objects and linens.
  • West Elm products are of great quality and have good customer service.
  • West Elm has a beautiful aesthetic and everything purchased is usually well worth the money.
CB2's Pros
  • Great customer service and fast response time
  • High-quality products with unmatched look
  • Fast and efficient delivery
  • Excellent experience with back-ordered item and obtaining insurance certificate

West Elm Vs. CB2 The Cons

West Elm's Cons
  • The quality of some West Elm products may not meet the expectations of some customers.
  • Some customers have experienced issues with delivery and customer service.
  • West Elm's prices may be higher than some customers are willing to pay for similar products.
CB2's Cons
  • Issues with order fulfillment and communication
  • Unsatisfactory customer service experience
  • Challenges in contacting customer service
  • Perceived lack of value for the price
  • Similar products available at lower prices elsewhere

West Elm’s shipping policy Vs. CB2's Shipping Policy

West Elm's shipping policy
  • Free shipping on select items like Chenille Rib Throw
  • Domestic shipping rates vary based on order total
  • Flat rate of $50 for international orders over $200
CB2's shipping policy
  • Individual review for best shipping method based on destination, weight, and size
  • Shipping charges and delivery methods may be upgraded during checkout
  • Exact shipping cost calculated and displayed during checkout

West Elm’s return policy vs CB2's Return Policy

West Elm's return policy
  • Most items can be returned within 30 days of purchase
  • Final sale, monogrammed items, and gift cards cannot be returned
  • Returns are typically processed within 5-7 business days
CB2's return policy
  • Returns accepted within 90 days for non-furniture items
  • Returns accepted within 30 days for furniture and rugs
  • Custom and personalized items cannot be returned

West Elm and CB2 on Socials

View this profile on Instagram

West Elm (@West Elm) • Instagram photos and videos

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CB2 (@CB2) • Instagram photos and videos

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