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Aritzia
Discover everyday luxury at Aritzia, a renowned design house offering high-quality, stylish clothing in aspirational spaces. With an extensive portfolio of exclusive brands, Aritzia caters to your individual aesthetic and provides a luxurious shopping experience.
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Aritzia, founded by the Hill family in 1984 in Vancouver, Canada, is a renowned design house that offers a unique blend of everyday luxury. With a commitment to exceptional service, Aritzia creates aspirational spaces where customers can discover beautiful clothes that cater to their individual aesthetic. Aritzia is home to an extensive portfolio of exclusive brands, ensuring that there is something for every function and style preference. From timeless basics to fashion-forward pieces, Aritzia provides a wide range of high-quality products that exude sophistication and style. With its innovative global platform, Aritzia continues to be a go-to destination for those seeking luxurious and fashion-forward clothing options.
Fashion-conscious women who appreciate a blend of everyday luxury, sophistication, and individualistic style would gravitate towards Aritzia. With its diverse portfolio of exclusive brands, the company draws in shoppers looking for both timeless basics and fashionable pieces. Aritzia’s clientele likely includes those who value quality and innovation in clothing, seeking to curate a chic and distinctive wardrobe.
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Here's what shoppers have to say:
- I LOVE Aritzia. The clothes seamlessly walk the line between classy office wear and everyday clothes, and the quality is very good.
- The Wilfred dress and TNA workout clothes I own from Aritzia have excellent quality.
- The Plush Crew socks from Aritzia are super comfy, thick but not too hot, and definitely cozy. Plus, got them on sale in between seasons.
- Customer service was very helpful and the super puff keeps me extra warm.
- The store is easy to navigate and they have a great selection of everyday looks and styles for fancy occasions. The website is also super user friendly and easy to navigate.
- The vegan leather pants I purchased had great quality and quick delivery.
- Aritzia makes all their products in my size and for the most part, the quality is good.
- 98% of my purchases from Aritzia have been excellent and they made up for the less than perfect 2%.
Cons
- The customer service is not helpful and does not prioritize customer satisfaction.
- They have a strict return policy that often results in store credit instead of refunds.
- The clothing is overpriced and of low quality.
- The return process for international customers is inconvenient and costly.
- The products do not meet the expected standards for the price.
- The online customer service team is unreliable and unprofessional.
- Overall, shopping at Aritzia is a frustrating and unsatisfying experience.
Aritzia offers both standard and express shipping options for customers. Standard shipping is free for purchases over $100, while express shipping is free for purchases over $250, excluding taxes and duties. Standard shipping typically takes 3-5 business days for delivery, with a shipping charge of $10 for all of North America. Express shipping takes 2-4 business days for delivery, with a shipping charge of $25 for all of North America. It is important to note that Aritzia does not currently ship to certain countries including Crimea, Cuba, Iran, North Korea, Russia, Syria, Ukraine, and Belarus. Additionally, Aritzia does not ship to P.O. Boxes or APO/FPO addresses. Customers are responsible for any taxes, duties, or additional charges imposed by their country's customs office. Aritzia is unable to fulfill requests to label packages as gifts to avoid additional fees. Customers can track their orders through shipping confirmation emails or by accessing their order history on the Aritzia website. If a shipment is refused without authorization, the customer will be responsible for all shipping, duties, and taxes.
Aritzia has a straightforward return policy for both regular priced and sale merchandise. Regular priced items can be returned for a full refund within 30 days from the shipping date, or for merchandise credit on an eGift Card within 40 days. After 40 days, returns will no longer be accepted. Sale items marked with a discount less than 50% can be returned for merchandise credit within 30 days, while sale items marked at 50% off or greater are final sale and cannot be returned. Aritzia does not offer exchanges online, so if you want to exchange an item, you will need to complete a return and place a new order. Return conditions include items not being washed, worn or damaged, all original tags being attached, and a valid receipt being presented. Swimwear liner must also be attached and shoes must be in their original box. Gift cards may not be redeemed for cash or refunded, and any items purchased using a gift card will be refunded as merchandise credit on an eGift Card. Aritzia does not cover international return shipping costs. Unfortunately, there is no information provided about the processing time for returns. However, it is stated that swim tops, bottoms, one pieces, accessories, intimates, bodysuits, hosiery, face masks, The Super Puff™ Personalized, and gift cards are all final sale and not eligible for return or exchange.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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This brand offers products that are on the pricey side.
Quality Score
85
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This brand offers products that are on the pricey side.
DTCetc Score
62
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100
This brand offers products that are on the pricey side.
Target Audience
High-end fashion enthusiasts
Stereotype
Fashionista
Pricing Rating
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Sustainability Score
50
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Quality Score
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100
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DTCetc Score
62
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100
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