Guava Family

Guava Family, founded in 2009 by a team of innovative parents, is a brand that specializes in designing portable gear for on-the-go parents. Based on their own experiences and challenges, the founders saw a need for baby products that were not only functional but also easy to carry and store. With their patented Guava 3D Fold Technology, their products fold 50% smaller than the competition, making them incredibly portable. The brand focuses on balanced designs, ensuring that their products are not only aesthetically pleasing but also durable and strong. Safety is a top priority for Guava Family, as every product surpasses industry safety certifications and is tested by GreenGuard for low-VOC and harsh material-free composition. With a commitment to exceptional customer service and direct-to-consumer sales, Guava Family offers great value and allows parents to have a direct impact on the products they create. So, if you're a parent looking for innovative, portable, and safe baby gear, Guava Family is the brand for you.

Guava Family is a brand that designs portable gear for parents who love to travel and be active. The brand aims to make the lives of on-the-go parents easier by providing innovative and functional products that are safe and comfortable for their children.

The types of customers who would find Guava Family useful are parents who enjoy traveling, going on adventures, and leading an active lifestyle. These customers prioritize convenience and portability when it comes to baby gear. They want products that are easy to fold, carry, and store, so they can easily take them on their travels and outdoor activities. Guava Family's 3D Fold Technology allows their products to fold 50% smaller than the competition, making them highly portable and convenient for these customers.

In addition to portability, these customers also value functionality, aesthetics, and longevity in their baby gear. They want products that not only fold smaller but also perform well and can keep up with their adventures. Guava Family understands this need and has designed their products to strike the perfect balance between functionality, aesthetics, and durability. They do not sacrifice weight for strength or durability for good looks, ensuring that their products meet the high standards of these customers.

Safety is another important factor for these customers. They want to trust that their equipment is safe for their little ones. Guava Family exceeds industry safety certifications and has their products tested by GreenGuard to certify that they are low-VOC and free of harsh materials. This aligns with the values of these customers who prioritize the safety and well-being of their children.

Lastly, these customers appreciate the value they get from purchasing from Guava Family. As a direct-to-consumer company, Guava Family eliminates middlemen and extra costs, allowing customers to receive top value for their money. They also value the opportunity to have an influence on the products through providing feedback to the brand.

Overall, Guava Family is useful for customers who are active, travel-loving parents who prioritize convenience, portability, functionality, aesthetics, longevity, safety, and value in their baby gear. Guava Family aligns with their values by providing innovative, portable, and safe products that meet their needs and allow them to continue their adventures with their little ones.

• Easy to assemble and fast delivery
• Lightweight and easy to travel with
• High quality and safe crib
• Beautiful stroller with great features
• Breathable and provides dimming for baby to sleep
• Compact and easy to fold
• Sturdy and excellent design
• Fits perfectly and well made
• Smooth ride and practical

• The shade does not provide effective light blocking
• The travel crib is heavy and difficult to pack
• The bassinet has trip hazards and ineffective rocking feature
• The stroller veers off track and lacks padding
• The customer service is disappointing
• The crib shade does not effectively block out light
• The stroller adapter is difficult to use and does not fit under certain bed canopies
• The product stains easily and is difficult to clean
• The crib shade is easily knocked off by a standing baby

Guava Family offers fast and free shipping to customers within the contiguous United States. However, shipping charges do apply for orders to Hawaii and Alaska, as well as for expedited shipping. The shipping amount for these orders can be seen during the checkout process. Orders are processed and a shipping label is created within 1 business day, with shipments leaving the warehouse on the following business day. Unfortunately, Guava Family does not currently ship internationally, but they are working on expanding their shipping capabilities in the future.

Guava Family offers a 60-day return policy for customers who are not 100% satisfied with their product. Customers have the option to return their purchase for free within this time frame. To initiate a return, customers need to send an email to family@guavafamily.com with their Order ID within 60 days of receiving the product. If the original shipping address was in the contiguous United States, Guava Family will provide a free return shipping label. Customers are encouraged to provide feedback on why they are returning the product as it helps the company improve their products. To complete the return, customers need to pack the product in the shipping box and attach the return label. The package can then be dropped off at the designated shipping location. Refunds are typically processed within 3-5 days of receipt to the original form of payment. It is important to note that shipping fees for products originally shipped to Alaska or Hawaii are non-refundable, as well as any expedited shipping fees. For Amazon customers, it is necessary to contact Amazon Customer Support directly to initiate and complete a return.