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Intimissimi
Intimissimi: The Italian lingerie brand that combines sophistication and romance. With attention to detail and on-trend designs, Intimissimi offers comfort, performance, and quality without compromising on glamour. Feel confident, comfortable, and beautiful with Intimissimi.
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DTCetc’s Take
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Intimissimi, founded in 1996 in Italy, is a renowned lingerie and intimates brand that has quickly become a leader in the industry. With a focus on sophistication and romance, Intimissimi offers a wide range of products that cater to the desires and needs of women seeking comfort, performance, and quality without compromising on glamour. Their collections include intimates, lingerie, knitwear, and nightwear, all carefully designed with attention to shapes and materials. Intimissimi has achieved global recognition with its on-trend products and excellent price-quality ratio, expanding to 51 countries and operating 1,654 stores worldwide. In addition to their exceptional product offerings, Intimissimi has also made a name for itself through its multi-media campaigns, featuring famous women such as Sarah Jessica Parker, Irina Shayk, Gisele Bundchen, and Chiara Ferragni. As a marketing representative for Intimissimi, we invite you to experience the Italian soul and unmatched style of Intimissimi's products, designed to make every woman feel confident, comfortable, and beautiful.
Intimissimi's clientele includes women who are seeking lingerie and intimates that combine comfort, performance, quality, and glamour. The brand resonates with those who value the blend of Italian soul and style, offering products that enhance confidence and beauty. From the fashion-conscious to those who appreciate quality at an excellent price, Intimissimi's reach extends to a diverse customer base, appealing to both everyday wearers and those seeking a touch of elegance.
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Here's what shoppers have to say:
- The gift arrived on time and my girlfriend was very happy with it.
- The boxers I ordered were of good quality and very comfortable.
- The silk pajamas for women are silky, comfortable, and sensual.
- The staff at the Intimissimi store was friendly and helpful.
- The delivery service was great and the driver was fantastic.
- The customer service was quick to respond and provided a refund and free shipping on the next order.
- The quality of the silk shorts, cotton PJs, and underwear is excellent.
- The delivery was slightly delayed but within the expected timeframe.
- The products are made of beautiful silk, wool, and cashmere blends.
- The ordering process and return process went smoothly.
Cons
- Terrible customer service: Slow refund process and lack of communication
- Atrocious quality underwear: Products not as pictured on the website
- Poor customer service: Difficult to resolve issues with unhelpful staff
- Delayed delivery: Long wait time for orders and had to request a refund
- Delayed refund: Lengthy wait for refund after returning an item
- Broken items: Faulty bra strap and pajama falling apart after minimal use
- Overcharged: Charged more than advertised price with no refund
- Lack of response: No response from customer support regarding quality issue
- Poor quality clothing: Items splitting along seams after minimal wear
- Confusing website: Website and store not integrated, causing confusion
Intimissimi offers three different shipping options for their customers. Standard Delivery takes 3-8 business days and costs $9. For orders over $75, standard shipping is free of charge. Express shipping is also available, with a delivery time of 2 business days and a cost of $25. In-store pickup is another option, with a delivery time of 3-8 business days and no additional charge. It is important to note that shipping to Alaska, Hawaii, and Puerto Rico may take longer, up to 15 business days for standard shipping. Express shipping is available for Alaska and Hawaii, but not for Puerto Rico. Unfortunately, shipping to Puerto Rico is currently not available. Overall, Intimissimi provides various shipping options to accommodate different customer needs.
Intimissimi offers a flexible return policy for customers who are not satisfied with their purchase. Customers have up to 30 days from the delivery of their order to request a return online. However, it is important to note that all returning items must be unworn and in saleable condition. To initiate a return, customers can follow the instructions provided on the Intimissimi website. Unfortunately, there is no information available on how long it takes the company to process a return. It is also not specified if there are any restrictions on certain items that cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
85
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100
This brand offers products that are on the pricey side.
DTCetc Score
69
/
100
This brand offers products that are on the pricey side.
Target Audience
Stylish, quality-conscious women
Stereotype
Romantic
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
85
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100
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DTCetc Score
69
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100
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