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Charlotte Tilbury
Discover the transformative power of Charlotte Tilbury, a renowned makeup and skincare brand. With easy-to-use products and a commitment to empowering women, Charlotte Tilbury is a standout in the beauty industry.
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DTCetc’s Take
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Charlotte Tilbury is a renowned makeup and skincare brand founded by Charlotte Tilbury herself in London. With over 28 years of experience in the beauty industry, Charlotte has revolutionized the global beauty industry with her transformative makeup tricks and tools. The brand aims to make everyone feel like the most beautiful version of themselves every day through the power of makeup. Charlotte Tilbury offers a wide range of award-winning and universally-loved makeup and skincare products that are easy to use, choose, and shop for people of all ages. Charlotte's expertise and creativity have led her to work with industry leaders and create best-selling products for brands such as MAC, Armani, and Tom Ford. She has also worked on over 100 Vogue covers and collaborated with renowned photographers. Charlotte Tilbury is not just about beauty, but also about making a positive impact. The brand has partnered with Women for Women International and made a £1 million pledge to help women survivors of war rebuild their lives. With its exceptional products and commitment to empowering women, Charlotte Tilbury is a brand that truly stands out in the beauty industry.
Fans of Charlotte Tilbury range from makeup enthusiasts to professionals, all united by a desire for transformative and high-quality cosmetics. The brand’s commitment to women’s empowerment adds depth to the purchase, making it attractive to those who seek beauty products that are not only stunning but also socially impactful.
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Here's what shoppers have to say:
- Fast communication and great service from Charlotte Tilbury's customer service team
- Responsive and fast customer service, highly recommended
- The Magic Cream is truly magical, resulting in clear and glowing skin
- The product is worth the price, with amazing results in just a few weeks
- The texture is amazing and nourishing, with a lovely scent
- The product gives a dewy, glowing look without being too heavy
- The Flawless Filter provides a natural, dewy glow and blends out nicely
- The product gives a beautiful, radiant glow without chunky glitter
Cons
- The delivery service used by Charlotte Tilbury is unreliable and can cause delays in receiving orders.
- Charlotte Tilbury may not always honor their promise of issuing refunds and may not respond to customer emails.
- Some customers have reported issues with missing product or receiving incomplete orders.
- While some customers have found the Magic Cream product effective, others have found it to be less effective than expected given its high price.
- There have been some complaints about the Flawless Filter product arriving with little product inside and slow customer service in resolving the issue.
- Some customers have felt that Charlotte Tilbury's shade range lacks diversity, which may make it less inclusive for customers with different skin tones.
Charlotte Tilbury offers free ground shipping on all orders within the United States, including Click and Collect. Orders are shipped Monday - Friday, excluding federal holidays. Ground shipping typically takes 3-5 business days to deliver. Express shipping is available for $10.95 and takes 1-2 business days. Express shipping is free for orders over $250 or for Level 3, 4 & Vault Loyalty Members. Charlotte Tilbury also offers Click and Collect to over 24,000 UPS pick-up points for faster and greener shipping. Gift wrapping is available for $5.00. Orders of $500 or more require a signature upon delivery. Shipments to APO/FPO addresses and expedited orders shipping to Puerto Rico, Alaska, and Hawaii may require additional processing time or an extra day to deliver. Rural domestic addresses may also require additional delivery time. Unfortunately, there is no information available about international shipping.
Charlotte Tilbury offers a customer-friendly return policy for their products. Customers can return unused or gently used items within 30 days of purchase for a full refund. The return process is free of charge. To initiate a return, customers should follow the instructions provided by Charlotte Tilbury. It is important to note that refunds may take up to 10 working days to appear in the customer's account. However, if there is no information available about returns, it is advisable to contact Charlotte Tilbury directly for further assistance. It is also important to check if there are any restrictions on returns or if certain items are not eligible for return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
85
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100
This brand offers products that are on the pricey side.
DTCetc Score
64
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100
This brand offers products that are on the pricey side.
Target Audience
Transformative beauty enthusiasts
Stereotype
Beauty enthusiast
Pricing Rating
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Sustainability Score
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Quality Score
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DTCetc Score
64
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100
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