Agent Provocateur

Agent Provocateur, founded in 1994 in Soho by its original founders, is a brand that celebrates fearless femininity and empowers women through its luxury lingerie. With a strong punk heritage, Agent Provocateur has been at the forefront of revolutionizing the lingerie industry by pushing boundaries and challenging societal norms. Under the creative direction of Sarah Shotton, the brand has evolved into one of the most iconic and desirable female-led British brands today. Agent Provocateur offers a range of opulent lingerie, designed in-house with exclusive fabrics, intricate embellishments, and signature motifs. Their collections are known for their daring, colorful, and irreverent designs that are ahead of their time. With a global presence and boutiques in London, New York, LA, and Paris, Agent Provocateur continues to break new ground and captivate customers with their eclectic, decadent, and romantic lingerie.

Agent Provocateur’s luxury lingerie caters to bold, fearless women who embrace sensuality and empowerment. The brand's audacious and colorful designs can appeal to those looking to challenge conventional norms and express their femininity through exclusive fabrics and intricate motifs. With its roots in punk heritage, Agent Provocateur might attract those who appreciate a blend of rebellion and romance in their intimate apparel, seeking a more avant-garde, confident expression of their identity.

• Excellent service, received a refund for a forgotten discount code the same day
• Pleasantly surprised by the fast delivery and correct sizing
• The coffee table book on Exhibitionism is provocative and visually appealing
• Celebrates the female body and empowers women to embrace their sensuality
• Includes historical facts and pictures dating back to early times
• Agent Provocateur is popular among celebrities, housewives, and businessmen

• Items may be canceled from order without reason or notice
• Customer service may not reply to inquiries
• Poor quality may be experienced for the price
• Premium price tags may not reflect the level of customer service
• Returns may be difficult and lack of response from customer service may be encountered
• Refunds may only be received for some returned items
• Customer service staff may be rude and unhelpful
• Sizes may not be as advertised
• General enquires line may be staffed by unhelpful staff
• Customer service staff may be unable to refund correct amount
• Hidden return policy for sale items may not be disclosed during purchasing process
• Horrendous customer service may be experienced with unfulfilled orders and lack of communication

Agent Provocateur offers shipping to various regions including the UK, USA, Canada, Europe, Australia, and the rest of the world. They provide different shipping options such as standard and express delivery, with varying delivery timings depending on the destination. For UK customers, standard delivery takes 2-3 working days, while express delivery ensures next working day delivery for orders placed before 3pm. Saturday delivery is also available for an additional cost. In the USA, standard delivery takes 5-7 working days, while express delivery ensures next working day delivery. Canada and Australia also have express delivery options with delivery timings of 2-4 working days. Europe and the rest of the world have both standard and express delivery options.

The costs for shipping vary depending on the destination and the chosen delivery option. For example, in the UK, standard delivery costs £7, while express delivery costs £10. In the USA, standard delivery charges depend on the individual state, while express delivery costs $60. Canada has a flat rate of CA$50 for express delivery. Europe has a standard delivery charge of €15 and an express delivery charge of €20. The rest of the world has an express delivery charge of $60. Australia has an express delivery charge of AU$50.

All orders are tracked and require a signature upon arrival. If nobody is home to sign, the order will be returned to the carrier's local depot and instructions will be left regarding redelivery. Orders are dispatched in a discreet outer box for privacy. The brand also offers a refund or exchange within 28 days if the customer is not satisfied with their purchase.

For EU customers, import taxes will be paid by Agent Provocateur on their behalf. Customers outside of the UK or Europe may have to pay import duties. Customs processes may impact the speed of delivery and vary according to country.

Overall, Agent Provocateur provides a range of shipping options and charges depending on the destination, ensuring that customers receive their orders in a timely manner.

Agent Provocateur offers a returns policy that allows customers to return their purchase within 28 days of receiving their order for an exchange or refund. To be eligible for a return, the item(s) must be in their original condition and packaging, with all tags attached. Briefs must be tried on over the customer's own lingerie to ensure they are not damaged or worn. Opened packs of hosiery cannot be returned. Returns must be logged through the return portal on the Agent Provocateur website. It is important to note that all returns must be registered within 28 days of receiving the order, and returns from multiple orders cannot be combined. Returns that are received in unsaleable condition will not be refunded and will be returned to the customer. Unauthorised returns will also be returned to the customer. If a customer receives a damaged or faulty item, they should contact the Client Experience team before returning it. Online purchases cannot be returned to a boutique. Refunds are processed within 14 working days of receipt and are issued to the original method of payment. Size exchanges are only offered for the same product, and replacement items will be dispatched within 28 days if available. If the chosen replacement size is not in stock, the customer will be automatically refunded. Certain items, such as hosiery, lipsticks, lip balms, skincare, perfume, and earrings, cannot be returned due to hygiene reasons. Returns on Agent Provocateur x Lovehoney toys are only accepted if the product remains unopened with the tamper seal intact or if the item is faulty. Gift vouchers are not cash refundable, but items purchased with gift vouchers can be size exchanged or re-credited. Boutique returns are only accepted for non-sale (full price) items within 14 days of purchase, with proof of purchase and in perfect condition with tags attached. Returns for lipsticks, lip balms, skincare, and earrings are not accepted. All items purchased on sale are final and cannot be returned. The return process can be done through the returns portal, and customers have the option to use the provided tracked return service or organize their own return postage. Agent Provocateur is not responsible for returns organized by the customer until they are confirmed as delivered at the warehouse. UK returns can be created through the Returns Portal, and customers can choose to have their address label printed in-store when dropping off their parcel. International returns can also be created through the Returns Portal, and customers will receive a unique return label and updates on the return progress. It is important to include the return paperwork with the return and follow the carrier's guidance to avoid delays at customs. Agent Provocateur is not liable for any duty or tax incurred due to incorrectly filled paperwork. For faulty returns, customers should contact the Client Experience team for assistance.