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Scentbox
Discover and indulge in the world of designer fragrances with Scentbox. With over 1000 scents to choose from, this flexible subscription service allows fragrance lovers to explore and create their own unique scent experiences. Try a month's supply of fragrance for the price of a couple Starbucks coffees and never get bored of smelling divine.
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Scentbox, founded by brothers Les & Craig, is a fragrance subscription service that offers an affordable and fun way for members to explore and discover new designer fragrances. With over 1000 different scents to choose from, customers will never get bored of finding new fragrances that make them smell divine. Scentbox allows customers to try a month's supply of designer fragrance for the price of a couple Starbucks coffees, making it an affordable option for fragrance lovers. The subscription is flexible, allowing customers to cancel anytime, catering to those with commitment issues. With Scentbox, customers can expand their scent library and create their own unique scent experiences and memories.
Scentbox is a brand that caters to fragrance lovers who enjoy trying new and different scents on a regular basis. These customers appreciate the opportunity to explore and discover new designer fragrances without the hassle and expense of purchasing full-size bottles.
The types of customers who would find Scentbox useful are those who value variety and affordability. They are individuals who are constantly seeking out new scents and enjoy experimenting with different fragrances. These customers are not satisfied with sticking to just one signature scent and want to expand their scent library.
When making a purchase, these customers look for affordability and the ability to try a wide range of fragrances. They appreciate the fact that Scentbox offers a month's supply of designer fragrance at a price comparable to a couple of Starbucks coffees. This aligns with their values of getting value for their money and being able to indulge in their love for fragrances without breaking the bank.
Additionally, these customers value the large selection of over 1000 different designer fragrances that Scentbox offers. They enjoy the excitement of constantly finding new scents that make them smell divine. Scentbox aligns with their values of exploration and discovery, allowing them to continuously try new and amazing fragrances.
Scentbox also appeals to customers who have commitment issues and prefer flexibility. These customers appreciate the option to go month to month and cancel anytime. Scentbox understands that not everyone wants to be tied down to a long-term commitment and respects their customers' freedom to choose.
Overall, Scentbox caters to customers who are fragrance enthusiasts, value variety and affordability, and enjoy the excitement of trying new scents. The brand aligns with their values by offering a large selection of designer fragrances at an affordable price, and by providing flexibility in terms of commitment.
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Here's what shoppers have to say:
- The selection of fragrances is great.
- The quick shipping is appreciated.
- The atomizer gives you a good amount of perfume to test out before committing to a full size bottle.
- It is one of my favorite subscription boxes.
- The fragrances are great for travel, purse, gym bag, etc.
- The packaging is super cute.
- The fragrance selection is better than other box subscriptions.
- The free return option is great.
Cons
- Difficulties with canceling subscription and multiple charges
- Inconsistent availability of fragrances and substitutions
- Preference for Luxury Scent Box and Scentbird in terms of selection and service
- Concerns about the quality of perfume received
- Perceived low-quality and cheap fragrances
- Lack of visibility on products before checkout
- Short longevity of fragrance
- Unsatisfactory customer service and cancellation process
- Issues with atomizer and perfume leakage
- Challenging website navigation and search functionality
- Insufficient detailed reviews compared to Scentbird
- Advantages of free perfume exchanges and higher quality atomizer
- Overall dissatisfaction with Scentbox
Scentbox offers free shipping within the US on both their monthly subscription service and purchases of full-size bottles. There is no minimum purchase required for free shipping. Currently, Scentbox also ships to Australia, Canada, Ireland, New Zealand, Singapore, and the United Kingdom. However, they hope to expand their shipping to additional countries in the near future. Monthly subscription shipments typically arrive within 7-10 business days from the monthly ship date, while orders outside the subscription arrive in 5-10 business days from the order placement. If customers have not received their orders within the recommended time-frame, they can contact Scentbox by emailing info@scentbox.com.
Scentbox has a return policy that differs depending on the type of product purchased. For monthly subscription box choices, there are no refunds or returns available. However, active members in the US are eligible for one free exchange shipment per month. To create an exchange, customers can go to My Account > Manage Exchanges. On full-size bottles and gift sets, Scentbox offers a 30-day store credit policy for unused or unopened products. Cash refunds are not available, but customers will receive store credit that can be applied to any future purchase on the site. It is important to note that Scentbox does not offer cash refunds or returns on any products.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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This brand offers products that are on the pricey side.
Quality Score
65
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This brand offers products that are on the pricey side.
DTCetc Score
52
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100
This brand offers products that are on the pricey side.
Target Audience
Fragrance enthusiasts
Stereotype
Explorers
Pricing Rating
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Sustainability Score
50
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Quality Score
65
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DTCetc Score
52
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100
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