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Revolve
Revolve is the ultimate destination for fashion-forward Millennials and Gen Zers. With a vast selection of trendy apparel, accessories, and beauty products, Revolve offers convenience and style, all while prioritizing sustainability and social responsibility.
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Brand Tags
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Revolve is a premium lifestyle brand and online fashion retailer founded in 2003 by Michael Mente and Mike Karanikolas. Based in the United States, Revolve has become a trusted source for Millennial and Generation Z consumers seeking the latest trends and styles. With over 49,000 curated apparel, footwear, accessories, and beauty products, Revolve offers a vast selection for its customers. What sets Revolve apart is its dynamic platform that connects millions of engaged consumers, global fashion influencers, and both emerging and established brands. Through continuous investment in technology, data analytics, and innovative marketing strategies, Revolve has built a powerful platform and brand that is redefining fashion retail for the 21st century. In addition to its fashion offerings, Revolve is committed to making a positive social impact through sustainability, diversity and inclusion, supply chain ethics, and community engagement. As a customer, you can trust that Revolve is dedicated to both style and social responsibility.
Fashion-forward Millennials and Generation Z consumers looking for the latest trends flock to Revolve. They appreciate the wide selection of emerging and established brands, coupled with a socially responsible ethos. Revolve's blend of style, innovation, and ethics resonates with a youthful, tech-savvy crowd that values both aesthetics and integrity.
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Here's what shoppers have to say:
- Revolve has exceptional customer service and never disappoints.
- Great quality merchandise, speedy deliveries, and easy returns with fast refunds.
- Revolve's online shopping policies, including free shipping, free returns, and fast delivery, are some of the best.
- Customers love the variety of products offered by Revolve and the satisfaction guarantee.
- Revolve's customer service team surpasses expectations with returns and delivery times.
- Customers appreciate the quick delivery, especially for those in remote areas or with limited department stores.
- Revolve is a go-to for fashion options, delivery, easy returns, and excellent customer service.
- The dress purchases from Revolve are of amazing quality, true to size, and receive many compliments.
- Customers love the stunning and confident feeling they get when wearing Revolve dresses.
- The dresses from Revolve are true to the design and look as shown in the images, with perfect sizing.
Cons
- The fit of the dress was unflattering.
- The quality of the zipper was poor.
- Customer service was unhelpful and did not resolve payment issues.
- Delivery times were inconsistent and caused delays.
- The shoes had design issues and did not fit properly.
- Expedited shipping did not meet the promised delivery date.
- One of the gowns had a defect in the fabric.
- The refund process for a subpar dress has been excessively delayed.
REVOLVE offers worldwide shipping through a partnership with the local post in each country. For orders under $100, customers can choose UPS International for a delivery time of 2-3 business days at a cost of $10. However, for orders over $100, shipping is free. Both the Priority and Express options include tracking, which can be accessed through the tracking link provided in the confirmation email. It is important to note that international packages may be subject to customs duties and taxes, and the limits for duty-free packages are determined by local customs authorities. Customers are advised to check their local customs website for more information.
Revolve offers a flexible return policy for its customers. Returns can be made within 60 days for a full refund or within 90 days for an exchange. If customers have any concerns about returning their products, they can reach out to the customer service team for assistance. It is important to note that heavily discounted items marked as FINAL SALE are not eligible for refund, exchange, or store credit. International returns are not covered by Revolve, so customers are advised to use the most cost-effective shipping method with tracking. The brand does not provide information on the processing time for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
70
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
81
/
100
This brand offers products that are on the pricey side.
Target Audience
Millennial and Gen Z fashion enthusiasts
Stereotype
Fashion-forward
Pricing Rating
$
$
$
$
$
$
$
$
$
$
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Sustainability Score
70
/
100
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Quality Score
85
/
100
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DTCetc Score
81
/
100
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