Compare prose and Function of Beauty

Prose customers are individuals who value personalized haircare products tailored to their specific needs. They appreciate the brand's commitment to using natural ingredients in innovative ways to create high-performing formulas. Prose's clientele likely consists of people who prioritize haircare that is both effective and environmentally friendly, seeking extraordinary care uniquely customized to their hair needs.

Customers who prioritize eco-consciousness in their purchasing decisions would find Function of Beauty useful. These customers are likely looking for products that are free of harmful chemicals and are sustainably sourced. Function of Beauty aligns with these values by offering products that are sulfate and paraben-free, and by allowing customers to customize their formulas with a wide range of ingredients and fragrances. Additionally, the brand's commitment to sustainability is evident in their use of recyclable packaging and their partnership with Terracycle to recycle empty bottles. Overall, Function of Beauty offers a personalized and eco-friendly solution for customers who want to prioritize their hair and body care needs while also being mindful of their impact on the environment.

• Customers have reported that Prose is one of the best new hair care brands they have tested. They have received shampoo, conditioner, pre-masks, and a hairbrush, and have found that the brand is amazing and has helped restore their hair back to normal, even in areas with hard water.
• Some customers love Prose because it is a great brand for those with unique hair types. They appreciate that the brand takes into consideration the hardness of the water where you live, resulting in a personalized hair care experience.
• According to some customers, Prose is the only shower routine that makes their hair feel and look different. They love the scent, packaging, and branded experience, and have found that their hair feels lighter, softer, and silkier, which is exactly what they need from a hair care product.

• The personalisation element is fun and allows users to customize scent and colour.
• The product left hair feeling soft and healthy.
• The product has a great scent that stays in hair for a few days.
• The product has helped repair damaged hair for some users.
• The packaging is attractive and the brand is giftable.

• Customer service and marketing could use improvement
• Subscription service could be more flexible
• Customer service response time could be faster
• Seasonal scent email could have been sent earlier with a longer response window
• Shampoo and conditioner formulas could be better
• Curl cream and gel are decent
• Shampoo could be of higher quality and leave hair feeling better
• Quiz for personalized formula is thorough and helpful
• Custom name printing adds a nice personal touch

• Some users found the product ineffective and caused discomfort to their scalp.
• The product did not live up to expectations compared to other shampoos and conditioners.
• The price point was too high for some users.
• Issues with the pump mechanism were reported by some users.
• The brand's excessive packaging practices were not sustainable.
• The product's fragrance was too strong for some users.

The brand's shipping policy states that their current delivery timeline within the US is 5-10 days after purchase. Customers will be able to see exact delivery estimates during checkout and in their order confirmation email. A shipping confirmation will be sent as soon as the products are on the way.

Function of Beauty offers shipping around the globe. Domestic shipping in the US takes 11-14 days, while international shipping varies by country. Delivery times range from 9-47 days depending on the destination. For Australian, Canadian, EU, Hong Kong, Mexican, New Zealand and Great Britain customers, no additional taxes or duties will be charged. However, customers in Iceland, Israel, Norway, Singapore, Switzerland, Taiwan and the United Arab Emirates may incur additional duties or taxes as per their country’s customs laws. Function of Beauty offers free shipping on orders over $50.

The brand offers a 100% satisfaction guarantee on all of their haircare products and Root Source™ supplements within 30 days of delivery. If a customer is not satisfied with their purchase, they can return it within the time limit for a full refund.

Function of Beauty offers a Happy Hair Guarantee for customers who are not satisfied with their product. If a customer is unhappy with their product, they must reach out to the team at [email protected] within 30 days of receiving their first order to receive a free one-time reformulation or a full refund within 30 days of delivery of their first order. If the customer chooses the one-time free reformulation, they will not receive a refund for the original purchase. All returns must be made within 30 days of delivery of the first order, and the company will process the return within 30 days. No other items can be returned.