Compare ILIA and Glossier

ILIA is popular among customers who value clean, skin-centric beauty products that protect and revive their skin. Their focus on merging skincare and makeup appeals to those who want products with active skincare ingredients and environmental protection.

Glossier is a brand that caters to those who want a natural beauty look. Its target audience is Gen-Z and millennials, but its products are suitable for all ages. The brand offers subtle makeup products that provide a “no-makeup” look.

• High-quality products.
• Excellent customer service.
• Ilia's products simplify routines and make skin happy.
• Ilia's return process is easy and hassle-free.

• Products provide a natural feel of makeup, with sleek packaging that makes users feel bougie.
• Products have few misses, with favorites such as the Milky Jelly Cleanser and Boy Brow.
• Website is easy to use and ordering is straightforward.
• Products come in cute packaging and with testers and stickers.
• Shipping is quick and customers can opt in or out of getting the pink pouch.
• Products provide light and clean coverage, with a “no makeup, makeup look”.
• Variety of products suitable for makeup novices and regular users.
• Perfume has a unique smell.

• The products may not work well for everyone's skin type or chemistry.
• The Super Serum Skin Tint may not be suitable for those who prefer a matte finish.

• The products may not work for everyone, as they are designed for a specific type of skin or style.
• The prices may be higher than some customers are willing to pay for the quality of the products.
• The packaging may not be as sturdy or practical as some customers would like.

ILIA Beauty estimates that orders will arrive within 10-14 business days of the ship date, pending clearance. However, the brand does not ship to international P.O. boxes. Customers outside of the United States may be required to pay taxes and duties upon delivery, and it is the responsibility of the customer to know and pay these fees. Shipping is available to several international destinations, including Austria, Belgium, France, Germany, Italy, Singapore, and the United Kingdom.

For domestic orders in the US, Glossier offers free shipping for orders over $30 and standard shipping takes 5-7 business days. Rush or express shipping can take between 2-3 days, but is currently unavailable due to COVID-19. For international orders, Glossier ships to the UK, Canada, Ireland, Sweden, Denmark, and France. Standard shipping times are 3-5 business days for the UK, 5-10 business days for Canada, 5-7 business days for Ireland and France, and 6-8 business days for Sweden and Denmark. Next business day shipping in the UK can take 1-2 days, but rush/express shipping is currently unavailable.

ILIA Beauty offers a hassle-free return policy for their customers. If you are not satisfied with your order, you may exchange or return gently used products within 60 days of purchase from iliabeauty.com, minus the cost of shipping. Note that sale items or value sets are not eligible for refunds or exchanges. ILIA Beauty does not charge a restocking fee and can provide a prepaid return label upon request. To start the process, customers in the U.S. will need their order number and ZIP code and can visit the returns portal. International customers can email Ilia Beauty for return instructions.

Glossier's return policy allows customers to return an item within 30 days of purchase. To initiate a return, customers must contact Glossier's team via email and include their order number. Refunds to credit cards can take between 5-10 business days to process. Non-refundable items include any items purchased with a discount code or items purchased through a third-party retailer.