Compare hims and Keeps

Hims is popular among customers who want to address common health and wellness challenges like hair loss, erectile dysfunction, and skincare. The brand's focus on innovation and personalized care attracts individuals who seek tailored solutions and support in achieving their health and wellness goals.

Keeps is a brand that specializes in providing affordable and effective hair loss treatment plans for men. The brand was founded by two friends who personally experienced hair loss and struggled to find a suitable solution. Keeps aims to empower its customers by giving them control over their hair and confidence.

Customers who would find Keeps useful are men who are experiencing hair loss and are looking for a simple and affordable solution. These customers want to address their hair loss and regain their confidence without having to go through complicated processes or spend a fortune.

When making a purchase, these customers look for simplicity and ease. They want a solution that is straightforward and easy to understand, without any unnecessary jargon or complicated steps. Keeps aligns with these values by offering a simple and modern solution that focuses on making it easier for men to take action and keep their hair.

Additionally, customers look for the right treatment that actually works. They want products that have been proven to be effective and are approved by the FDA. Keeps ensures that it only sells products that have been proven to work and partners with top doctors who review each case to ensure customers are getting the treatment they need.

Lastly, customers value high-quality products at an affordable cost. They don't want to go broke trying to prevent hair loss. Keeps addresses this by building its own supply chain and selling directly to customers, allowing them to provide high-quality care at half the price of local pharmacies.

Overall, Keeps is useful for customers who want a simple, effective, and affordable solution for their hair loss. The brand aligns with the values of these customers by offering simplicity, proven treatments, and high-quality care at an affordable cost.

• The service is easy and fast
• The online consultation process is helpful and professional
• The product is affordable compared to mainstream medications
• Exceptional customer service and follow-ups
• The online physicians are quick to respond and the product works effectively

• Great prices
• Excellent service
• Fast review of files by doctors
• Effective solution for missing packages
• Clear results in hair growth
• Easy to stick to the routine
• Good experiences with the website and customer service staff
• Simple cancellation process
• Reasonable prices
• Convenient and hassle-free
• Clear communication about subscription and billing
• Flexible options for delaying or discounting orders
• Fair refund and return policy
• Responsive and helpful customer service
• Effective hair loss treatments
• Satisfaction with ketoconazole shampoo and other products
• Feeling well taken care of by Keeps

• Subscription service can be difficult to manage and products may have a short shelf life, leading to potential waste of money
• Customer support may not be up to par and shipping times may be slow
• Some customers have reported issues with product effectiveness and difficulty obtaining refunds or guarantees
• Automatic refills may occur without clear authorization and refunds may be difficult to obtain
• Some customers have reported receiving excessive emails and delays in order fulfillment

• Unethical business practices in marketing, shipping, and billing.
• The product is generic and can be found at lower cost and faster delivery from other vendors.
• Issues with early pre-charges, lengthy delivery delays, and unauthorized shipments.
• Poor customer service and dismissive attitude towards concerns.
• Cancellation process designed to extract more money.
• No noticeable hair benefits and potential side effects.
• Charged without prior notification and no option for returns.
• Minoxidil is significantly more expensive compared to other businesses.
• Hair loss increased after using Keeps' shampoo and conditioner.
• Unwanted rapid shipments and charges without explanation or refunds.
• The product is ineffective and cancelling the subscription only pauses it.
• Experienced heart palpitations and scalp burning/itching with the topical solution, no refunds offered.

Hims offers shipping for their products, with delivery typically taking 2-5 business days depending on the shipping carrier and location. However, the brand is currently experiencing longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. Customers will receive an email with tracking information once their order ships, and orders are shipped via DHL SmartMail, FedEx Smartpost (for forwarding service to post office only), and USPS depending on the product ordered.

Keeps offers shipping for their products at a flat rate of $5 per shipment. Once an order is placed, the shipment will typically be sent out within 1-2 business days. Customers can expect their package to arrive within 5-7 business days after it has been shipped. A confirmation email with tracking information will be sent as soon as the shipment is on its way. It is important to note that Keeps currently does not offer international shipping. They are working towards providing this service in the future, but for now, shipping is limited to the United States. The brand also advises against forwarding Keeps orders out of the country, as their medical providers are only licensed in the United States and their packages are not suitable for international shipping.

hims is a brand that does not accept returns due to the nature of all their products. Therefore, customers cannot return any items purchased from the brand. However, if a customer is unhappy with the product or did not receive what they expected, they can contact hims for assistance.

Keeps does not offer refunds or returns on any purchases of their treatments. This is because the treatments are dispensed specifically for each patient and cannot be used for another individual. Due to consumer safety regulations, the pharmacy prohibits the return of prescription medications and all other treatments. Therefore, Keeps is unable to accept returns for refunds, even if the treatment is unused. However, if an item is defective or damaged, Keeps will replace it. To exchange a defective or damaged item, customers can contact Keeps by phone, text, chat, or email to coordinate the exchange. There is no information provided on the time it takes for Keeps to process a return. It is important to note that all purchases of Keeps treatments are final and cannot be returned for a refund.