Keeps

Keeps is a doctor-recommended hair loss treatment platform that allows you to get started immediately on the only FDA-approved hair loss treatments. It offers a consultation, doctor diagnosis of your type of hair loss, and matching to appropriate treatments for you.

Category
Beauty
Socials
95
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Keeps

Keeps is a leading brand in the hair loss industry, founded in 2018 by longtime friends Steve Gutentag and Demetri Karagas. Based in the United States, Keeps offers a range of expert-backed hair loss treatment plans for men. The founders, who personally struggled with hair loss, created Keeps to provide an affordable and effective solution for men across the country. With a focus on simplicity and ease, Keeps offers a modern approach to hair loss treatment, eliminating jargon and unnecessary steps. They only sell FDA-approved products that have been proven to work, ensuring customers receive the best treatment options. By building their own supply chain and selling directly to customers, Keeps is able to provide high-quality care at a fraction of the cost compared to local pharmacies. With Keeps, customers can regain their hair and confidence, taking control of their own hairline.

Who Shops At Keeps

Keeps is a brand that specializes in providing affordable and effective hair loss treatment plans for men. The brand was founded by two friends who personally experienced hair loss and struggled to find a suitable solution. Keeps aims to empower its customers by giving them control over their hair and confidence. Customers who would find Keeps useful are men who are experiencing hair loss and are looking for a simple and affordable solution. These customers want to address their hair loss and regain their confidence without having to go through complicated processes or spend a fortune. When making a purchase, these customers look for simplicity and ease. They want a solution that is straightforward and easy to understand, without any unnecessary jargon or complicated steps. Keeps aligns with these values by offering a simple and modern solution that focuses on making it easier for men to take action and keep their hair. Additionally, customers look for the right treatment that actually works. They want products that have been proven to be effective and are approved by the FDA. Keeps ensures that it only sells products that have been proven to work and partners with top doctors who review each case to ensure customers are getting the treatment they need. Lastly, customers value high-quality products at an affordable cost. They don't want to go broke trying to prevent hair loss. Keeps addresses this by building its own supply chain and selling directly to customers, allowing them to provide high-quality care at half the price of local pharmacies. Overall, Keeps is useful for customers who want a simple, effective, and affordable solution for their hair loss. The brand aligns with the values of these customers by offering simplicity, proven treatments, and high-quality care at an affordable cost.

What customers love about Keeps

Here's what shoppers have to say:
  • Great prices
  • Excellent service
  • Fast review of files by doctors
  • Effective solution for missing packages
  • Clear results in hair growth
  • Easy to stick to the routine
  • Good experiences with the website and customer service staff
  • Simple cancellation process
  • Reasonable prices
  • Convenient and hassle-free
  • Clear communication about subscription and billing
  • Flexible options for delaying or discounting orders
  • Fair refund and return policy
  • Responsive and helpful customer service
  • Effective hair loss treatments
  • Satisfaction with ketoconazole shampoo and other products
  • Feeling well taken care of by Keeps
Cons
  • Unethical business practices in marketing, shipping, and billing.
  • The product is generic and can be found at lower cost and faster delivery from other vendors.
  • Issues with early pre-charges, lengthy delivery delays, and unauthorized shipments.
  • Poor customer service and dismissive attitude towards concerns.
  • Cancellation process designed to extract more money.
  • No noticeable hair benefits and potential side effects.
  • Charged without prior notification and no option for returns.
  • Minoxidil is significantly more expensive compared to other businesses.
  • Hair loss increased after using Keeps' shampoo and conditioner.
  • Unwanted rapid shipments and charges without explanation or refunds.
  • The product is ineffective and cancelling the subscription only pauses it.
  • Experienced heart palpitations and scalp burning/itching with the topical solution, no refunds offered.

Keeps's Shipping Policy

Keeps offers shipping for their products at a flat rate of $5 per shipment. Once an order is placed, the shipment will typically be sent out within 1-2 business days. Customers can expect their package to arrive within 5-7 business days after it has been shipped. A confirmation email with tracking information will be sent as soon as the shipment is on its way. It is important to note that Keeps currently does not offer international shipping. They are working towards providing this service in the future, but for now, shipping is limited to the United States. The brand also advises against forwarding Keeps orders out of the country, as their medical providers are only licensed in the United States and their packages are not suitable for international shipping.

Keeps's Return Policy

Keeps does not offer refunds or returns on any purchases of their treatments. This is because the treatments are dispensed specifically for each patient and cannot be used for another individual. Due to consumer safety regulations, the pharmacy prohibits the return of prescription medications and all other treatments. Therefore, Keeps is unable to accept returns for refunds, even if the treatment is unused. However, if an item is defective or damaged, Keeps will replace it. To exchange a defective or damaged item, customers can contact Keeps by phone, text, chat, or email to coordinate the exchange. There is no information provided on the time it takes for Keeps to process a return. It is important to note that all purchases of Keeps treatments are final and cannot be returned for a refund.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
95
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100
This brand offers products that are on the pricey side.
DTCetc Score
81.66666666666667
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100
This brand offers products that are on the pricey side.
Target Audience

Male hair loss

Stereotype

Eco-friendly

Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
95
/
100
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DTCetc Score
81.66666666666667
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100
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Keeps on Socials

View this profile on Instagram

Keeps (@Keeps) • Instagram photos and videos

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