goop
Goop is a curated commerce experience that will become a destination for the very best in wellness shopping and inspiration.
The story
goop is a direct-to-consumer brand offering clothing, accessories, and beauty products. The site features items from brands like House of Dagmar, Silvia Tcherassi, Toteme, and others.
goop serves customers shopping for contemporary fashion, accessories, and beauty products.
The DTCetc bottomline
What customers say
- Free ground shipping on orders over $50
- Regular sales and promotions like the 4th of July sale offering 30% off new-season styles
- Carries designer and contemporary brands
goop shipping policy
Free shipping over $50
Free ground shipping is available on orders over $50.
goop return policy
40-day return window
Goop offers a return policy for eligible items within 40 days of receipt. The items must be unopened/unused, with tags, and in their original packaging. Damaged items are not eligible for a refund. If an item is open or used, the refund is at goop's discretion and may result in store credit. To initiate a return, customers in the US can go to returns.goop.com and print a pre-paid shipping label for a fee of $10. Canadian customers must contact customer service for a pre-paid return label for a fee of CAD $20. Skincare, makeup, haircare, and fragrance items that have been opened, tried or tested are subject to a refund in store credit. Intimate apparel, earrings, custom-made products, final sale merchandise, and products specified as non-returnable are not eligible for return. Late returns are not accepted.
