hims

Hims & Hers Health, Inc. (HIMS), is a telehealth company that sells prescription and over-the-counter drugs online, as well as personal care products. The Company sells non-prescription products for hair loss and men's hair replacement and all of the COMBOS products are covered by the United States Food & Drug Administration (FDA).

Category
Beauty
Socials
57
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
No items found.

DTCetc’s Take

About hims

Hims is a health and wellness brand founded in 2017 by Andrew Dudum, Jack Abraham, and Hilary Coles. Hims is on a mission to help people feel great through the power of better health. Hims offers a range of products designed to address common health and wellness challenges, including hair loss, erectile dysfunction, and skincare. Hims also provides access to personalized care designed for results. With a focus on innovation, Hims is constantly working to develop new solutions that make feeling happy and healthy easy to achieve. As a customer-centric brand, Hims understands the importance of personalized care and is committed to providing customers with the support and resources they need to achieve their health and wellness goals.

Who Shops At hims

Hims is popular among customers who want to address common health and wellness challenges like hair loss, erectile dysfunction, and skincare. The brand's focus on innovation and personalized care attracts individuals who seek tailored solutions and support in achieving their health and wellness goals.

What customers love about hims

Here's what shoppers have to say:
  • The service is easy and fast
  • The online consultation process is helpful and professional
  • The product is affordable compared to mainstream medications
  • Exceptional customer service and follow-ups
  • The online physicians are quick to respond and the product works effectively
Cons
  • Subscription service can be difficult to manage and products may have a short shelf life, leading to potential waste of money
  • Customer support may not be up to par and shipping times may be slow
  • Some customers have reported issues with product effectiveness and difficulty obtaining refunds or guarantees
  • Automatic refills may occur without clear authorization and refunds may be difficult to obtain
  • Some customers have reported receiving excessive emails and delays in order fulfillment

hims's Shipping Policy

Hims offers shipping for their products, with delivery typically taking 2-5 business days depending on the shipping carrier and location. However, the brand is currently experiencing longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. Customers will receive an email with tracking information once their order ships, and orders are shipped via DHL SmartMail, FedEx Smartpost (for forwarding service to post office only), and USPS depending on the product ordered.

hims's Return Policy

hims is a brand that does not accept returns due to the nature of all their products. Therefore, customers cannot return any items purchased from the brand. However, if a customer is unhappy with the product or did not receive what they expected, they can contact hims for assistance.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
85
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
57
/
100
This brand offers products that are on the pricey side.
Target Audience

Tailored wellness seekers

Stereotype

Health-conscious

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
85
This is a placeholder
Sustainability Score
60
/
100
This is a placeholder
Quality Score
60
/
100
This is a placeholder
DTCetc Score
57
/
100
This is a placeholder

hims on Socials

View this profile on Instagram

hims (@hims) • Instagram photos and videos

Brands Like hims

Looking for brands similar to hims

We've got you covered. Check out this list of similar Beauty brands that customers of hims love.

Beardbrand

What if you could simplify your grooming routine? Beardbrand is a multi-line grooming company built for men. With versatile products for hair, skin, and beard care, Beardbrand simplifies your grooming routine and maximizes the benefits of having a beard or hair on your face. Beardbrand makes it easy to look good and feel good—guaranteed!

care/of

care/of is a smart vitamin brand that delivers vitamins in a smarter way. We're not just about mega doses and empty promises, our nutrient-rich formulas are formulated by experts, personalized and fractionated into essentials, and delivered fresh to your door each month.

goop

Goop is a curated commerce experience that will become a destination for the very best in wellness shopping and inspiration.

Hers

The future of healthcare is here. From birth control to skin care, sexual health supplements to allergy relief, Hers has everything you need to live healthy. Prescribed by doctors online and shipped directly to your home, they're your one-stop shop for all things women's health.

Keeps

Keeps is a doctor-recommended hair loss treatment platform that allows you to get started immediately on the only FDA-approved hair loss treatments. It offers a consultation, doctor diagnosis of your type of hair loss, and matching to appropriate treatments for you.

LOLA

LOLA makes it easy to celebrate your time of the month. We’ve got you covered with trusted period products made with 100% organic cotton and gynecologist-approved sexual health products delivered to your door.

Seed

Seed develops, manufactures and offers a suite of clinically-studied probiotic dietary supplements designed to impact human and planetary health.

Vital Proteins

Our mission is to provide clean, organic, pasture-raised collagen peptides and grass fed beef gelatin to help people live their best life during this fast-moving world. We believe that whole food based nutrition containing our protein powders are essential for one's overall health, fitness and wellbeing.

8Greens Gummies

8Greens is a health and wellness brand founded in 2016 by Dawn Russell, dedicated to making nutrition more accessible and affordable. Their signature product is a gummy that condenses the recommended serving of fruits and vegetables into one single tablet. 8Greens sources their ingredients from certified organic suppliers and is committed to sustainability and social responsibility, with a portion of their revenue going to Save the Children. They have been featured in several media outlets and are a favorite among many celebrities.

Act + Acre

Act + Acre is the ultimate hair wellness brand, with a focus on scalp health and sustainability. Their plant-based products are created using a patented Cold Processed® technique, ensuring maximum potency of nutrients. The range includes shampoos, conditioners, and scalp treatments, perfect for those who prioritize natural ingredients and clean beauty.

Be the first to know the hottest in online brands.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.