hims

Hims is a health and wellness brand founded in 2017 by Andrew Dudum, Jack Abraham, and Hilary Coles. Hims is on a mission to help people feel great through the power of better health. Hims offers a range of products designed to address common health and wellness challenges, including hair loss, erectile dysfunction, and skincare. Hims also provides access to personalized care designed for results. With a focus on innovation, Hims is constantly working to develop new solutions that make feeling happy and healthy easy to achieve. As a customer-centric brand, Hims understands the importance of personalized care and is committed to providing customers with the support and resources they need to achieve their health and wellness goals.

Hims is popular among customers who want to address common health and wellness challenges like hair loss, erectile dysfunction, and skincare. The brand's focus on innovation and personalized care attracts individuals who seek tailored solutions and support in achieving their health and wellness goals.

• The service is easy and fast
• The online consultation process is helpful and professional
• The product is affordable compared to mainstream medications
• Exceptional customer service and follow-ups
• The online physicians are quick to respond and the product works effectively

• Subscription service can be difficult to manage and products may have a short shelf life, leading to potential waste of money
• Customer support may not be up to par and shipping times may be slow
• Some customers have reported issues with product effectiveness and difficulty obtaining refunds or guarantees
• Automatic refills may occur without clear authorization and refunds may be difficult to obtain
• Some customers have reported receiving excessive emails and delays in order fulfillment

Hims offers shipping for their products, with delivery typically taking 2-5 business days depending on the shipping carrier and location. However, the brand is currently experiencing longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. Customers will receive an email with tracking information once their order ships, and orders are shipped via DHL SmartMail, FedEx Smartpost (for forwarding service to post office only), and USPS depending on the product ordered.

hims is a brand that does not accept returns due to the nature of all their products. Therefore, customers cannot return any items purchased from the brand. However, if a customer is unhappy with the product or did not receive what they expected, they can contact hims for assistance.