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Worldwide Cyclery
The Worldwide Cyclery was born out of a desire to build the best mountain bike shop in the world. We sell top-quality bikes and components, tune them up better than anywhere else, do top-notch repairs, and give great advice. We sponsor riders and events, make videos that make you want to ride your bike, and above all we aim to support people having fun on bicycles of all shapes and sizes.
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DTCetc Score
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DTCetc’s Take
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Worldwide Cyclery, founded in 2011 by Jeff, is a bike shop that is breaking the mold of the typical retail model in the bicycle industry. The shop offers a wide range of products for all types of two-wheeled fun, with a deep knowledge and love for the mountain bike scene. Worldwide Cyclery is dedicated to providing exceptional customer experience, unique product offerings, attention to detail, and a modern-day business model. The shop values innovation, technology, and bringing value to its customers. With a team of passionate individuals who enjoy bikes, business, and beer, Worldwide Cyclery is disrupting the way retail has been done in the bicycle industry for several decades.
Worldwide Cyclery customers are cycling enthusiasts who appreciate a bike shop that breaks the mold of the typical retail model in the bicycle industry. They value the shop's exceptional customer experience, unique product offerings, and attention to detail. Worldwide Cyclery's clientele likely consists of people who are passionate about bikes and appreciate innovation, technology, and a modern approach to retail in the bicycle industry.
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Here's what shoppers have to say:
- Worldwide Cyclery has a user-friendly website, easy shopping experience, and fast shipping.
- Excellent customer service.
- They offer outstanding MTB gear and advice, with fast and hassle-free service that exceeds expectations.
- Excellent customer service.
- They have a wide range of products in many categories, with fast and great support, and clear email communication.
- Worldwide Cyclery offers competitive prices, even with postage, and coupons that customers can actually use.
- Fast-shipping.
Cons
- Poor customer service and organization
- Difficulty getting in touch with customer service
- Unreliable shipping system and long wait times
- Inaccurate or damaged products received
Worldwide Cyclery offers free shipping to the United States for orders over $45. Shipping is typically done through USPS, but customers can choose FedEx Ground for an additional fee. Orders ship within 0-5 business days and customers receive a tracking number via email. International shipping is available on 99% of products, with customers responsible for all duties and taxes. Shipping costs are calculated using the Shipping Rates Calculator on the cart page. Some items cannot be shipped internationally due to brand restrictions. The brand does not ship to certain countries, including Cuba, Iran, North Korea, Sudan, and Syria. If an item needs to be expedited, customers should contact Worldwide Cyclery before placing their order.
Worldwide Cyclery offers a 45-day return period for new items in their original packaging and in the same new condition as received. Bikes and frames are only eligible for store credit. Used or installed items are not eligible for a refund and may be returned to the customer or available for store credit with a minimum 20% restocking fee. Soft goods, shoes, and helmets must have all new tags and packaging to be accepted for return. Returns past one year will not be accepted. The buyer is responsible for shipping costs. International returns may result in a refund for a different amount due to exchange rates. Customers may ship returns to any of the three Worldwide Cyclery locations listed on the return form available on their website. The company will handle refunds or exchanges immediately if there was an error on their end or the item was damaged in shipping.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
85
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100
This brand offers products that are on the pricey side.
DTCetc Score
79
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100
This brand offers products that are on the pricey side.
Target Audience
Mountain bikers
Stereotype
Outdoorsy
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
85
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100
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DTCetc Score
79
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100
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