Cowboy Bikes

Cowboy is a brand that was founded in 2017 by Adrien Roose and Karim Slaoui that offers a range of electric bikes that aim to elevate the daily commute to the next level in terms of speed, comfort, and freedom of movement around the city. Cowboy's bikes are designed with intelligent technology, delightful design, and meticulous service to enhance the riding experience. With Cowboy, customers can expect a seamless and enjoyable ride that is both stylish and efficient. Cowboy's commitment to quality and innovation has made them a top choice for those looking to upgrade their daily commute.

Cowboy's target audience includes individuals looking to elevate their daily commute with electric bikes that combine intelligent technology, delightful design, and meticulous service. They appreciate a seamless and enjoyable riding experience that is both stylish and efficient, making Cowboy's bikes a top choice for urban transportation.

• Bike was delivered on time and with guidance on how to mount it
• Excellent customer service, including free replacement parts and an incredible offer for a new rim
• Smooth delivery and great product quality
• Cowboy bike is incredible, with natural assistance and a smooth ride
• Trustworthy webshop with excellent service

• Delivery and customer service are unreliable
• Quality issues with paint and brakes
• Accessories may be missing or of poor quality
• Overall, the bike may not be worth the price

Cowboy currently delivers to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Sweden, and the United Kingdom. Shipping fees and costs are calculated at checkout depending on the delivery address. The delivery partner will contact the customer to choose a delivery date, and if none of the proposed options work, the customer can ask for a later delivery date. The brand offers flexible delivery times and a quick assembly process, with the bike ready to ride in just a few minutes. If the customer is not satisfied with their purchase, Cowboy allows bike returns within 14 days.

Cowboy offers a 14-day return policy for their bikes. To return a bike, it must be in its original packaging, unused, and in perfect condition. If the bike has been assembled or used, a loss of value fee of up to €500 will be charged. A replacement box can be provided for €90. The total amount will be refunded, minus the return shipping cost and any fees, within 14 days of receiving the bike. Accessories or spare parts purchased on their website can be returned if they are unused, sealed, and in a resalable condition.