MAAP

MAAP is a cycling apparel brand founded in 2014 by individuals with backgrounds in graphic design, fashion, and technical apparel design. Their love for the sport of cycling is evident in the world-class apparel they produce, engineered to excel in all conditions and at all levels of the sport. MAAP's precise balance of performance, style, durability, and fit is achieved by mastering aesthetic and technical detail. Sustainability is at the core of their operations, from the selection and processing of raw materials to the manufacturing process and product end life cycle. MAAP works with hand-selected athletes, teams, and events across the globe to design, refine, and test the most technically advanced apparel available for ambitious cyclists.

MAAP customers are passionate cyclists who demand high-performance apparel that combines style, durability, and fit. They appreciate the brand's commitment to sustainability and its collaboration with athletes and teams worldwide. MAAP shoppers are ambitious cyclists who want the most technically advanced gear to support their pursuits.

• MAAP provides quality products, excellent customer service, and an overall great experience.
• Their clothes fit well and are made with high-quality fabrics, making them worth the premium price.
• The support team handles any issues quickly and efficiently, offering replacements or store credit when necessary.
• Shipping is fast and transparent, even during delays caused by external factors like COVID-19.
• MAAP is a sustainable brand that values customer satisfaction and loyalty.

• Refund issues have been reported by customers, even after returning items.
• Shipping times can be lengthy, with some customers waiting weeks for their orders to arrive.
• Customer service has been criticized for being unresponsive or providing unhelpful automated responses.
• Orders not being shipped at all has been reported by some customers, resulting in financial loss.
• Despite the quality of their products, many customers have been left dissatisfied due to poor customer service and delivery times.

MAAP, an Australian-based entity, offers free express shipping on orders over $100 AUD within Australia and free express shipping on all international orders over $200 AUD. Domestic orders under $100 AUD are charged a $9.95 express delivery fee, while international orders under $200 AUD are charged a flat rate of AU$30. Delivery time after dispatch is approximately 2-4 business days within Australia and 4-7 days via DHL Express for international orders. MAAP ships to various countries worldwide, including the United States, Europe, and the UK, with specific shipping rates and delivery times for each region. Customers within the European Union will not be charged any additional duties upon receiving their orders, while orders from outside the EU may have local duties or taxes payable. MAAP will dispatch orders on business days only, and customers are advised to consider this when placing orders over the weekend.

MAAP has a comprehensive return policy for all items purchased online or in-store. Free returns are available for full-priced items within Australia and the EU, which can be refunded to the original payment method, exchanged for an alternative product, or returned for store credit or MAAP credit to be used online. However, sale items are excluded from the free returns policy, and the purchaser is responsible for the cost of returning the goods to MAAP. Sale items can only be returned for MAAP credit to be used online, and no exchanges are offered. All returns must be made within 75 days of the receipt date, and goods must be returned as new, in a saleable condition, unworn, unwashed, and complete with all original tags in original packaging. MAAP does not accept returns for gift cards, and all gift cards are non-refundable. MAAP is an Australian-based company and governed by the laws of Victoria, Australia. Customers must wear undergarments when trying on their kit, and all returned items must be well packaged for transit. The company cannot take responsibility for items damaged or lost in the return transit, and customers should purchase insurance with their parcel carrier. Customers can initiate a return by using the MAAP Returns Portal or following the instructions on the company's website.