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GymShark
Gymshark is a global fitness brand founded in 2012 by Ben Francis and his high school friends. It has grown to become a cult favorite, with 5.9M followers on Instagram and endorsements from influencers. Gymshark offers a range of workout wear, including leggings, shorts, joggers, and tops, as well as collections and accessories.
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GymShark, founded by Ben Francis and his friends in 2012 in the United Kingdom, is a leading fitness apparel brand that is dedicated to helping individuals unlock their full potential through conditioning and preparation. Their range of gym clothes and accessories are designed with the customer's progress and best results in mind. From comfortable gym hoodies to supportive seamless gym leggings, GymShark offers game-changing workout clothing that is made to move when it matters most. Whether you're looking for running clothes or loungewear essentials, GymShark has you covered. With a focus on innovative designs and a commitment to the people who wear them, GymShark is the go-to brand for those who want to perform at their maximum potential.
Customers who are dedicated to their fitness and want to unlock their potential through conditioning would find GymShark useful. These customers are looking for workout clothes and accessories that will not hinder their performance. They want comfortable gym hoodies, supportive seamless gym leggings, and innovatively designed workout shirts that allow them to move freely during their workouts.
GymShark aligns with these customers' values because the brand focuses on creating game-changing workout clothing. The products are designed with the customers' progress and best results in mind. This shows that GymShark understands the importance of performance and wants to help customers achieve their fitness goals.
Additionally, GymShark caters to customers who are not only focused on their workouts but also their overall lifestyle. The brand offers running clothes and loungewear essentials, showing that they understand the importance of comfort and style beyond just the gym. This aligns with customers who value versatility and want clothing that can be worn for various activities.
Overall, customers who value performance, comfort, and style in their workout clothing would find GymShark useful. The brand's focus on innovation and understanding of customer needs aligns with these values, making GymShark a preferred choice for fitness enthusiasts.
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Here's what shoppers have to say:
- GymShark provides flattering and functional matching sets that offer support and allow for movement.
- GymShark x Whitney Simmons clothing is loved by mid-sized curvy girls for its comfortable fit and confidence-boosting designs.
- GymShark pays attention to every little detail, offering soft, high-quality, true-to-size workout wear in a variety of colors.
- The Training Loose fit shorts from GymShark are great quality for the price and do not have a liner, which is a plus for some customers.
- GymShark workout leggings are a favorite among customers and they plan on purchasing more from the collection.
- GymShark products are loved for their comfort, fit, and stylish colors and details, making customers feel motivated to workout.
- GymShark clothing items fit well, provide a nice shape, and are stylish and comfortable for both workouts and day-to-day life.
- GymShark workout clothes are loved by customers and make for great gifts, with the shorts being particularly praised for their quality.
Cons
- Support is unresponsive
- There are no clear guidelines for returns
- No adequate way to contact support
- The leggings are uncomfortable and restrict stretching
- The bras are unsupportive for larger busts
- The material of the clothing is hot
GymShark offers a variety of shipping options for their customers. The courier used for each order is selected by the warehouse based on the best available option, which includes UPS Standard, UPS Express, UPS SurePost, OnTrac, AxelHire, or DHL.
For domestic orders within the mainland US, GymShark offers Standard Delivery for $5 USD, with an estimated delivery time of 4-7 working days. Free Standard Delivery is available for orders above $75. Express Delivery is also available for $15 USD, with an estimated delivery time of 3 working days. Free Express Delivery is offered for orders above $150 USD.
For orders outside of the mainland US, customers can expect a longer delivery time of 14 days from when the order is shipped. These orders are sent using UPS SurePost and are delivered with USPS for Final Mile delivery. Customers should note that tracking may stop updating along the way, but the order is still on its way. If tracking doesn't update in 14 days, customers can contact GymShark's customer support team for assistance.
For PO boxes, APO boxes, and military addresses, delivery times may vary. APO, FPO, and DPO deliveries to some destinations could take up to 60 days or more, while PO box deliveries typically take up to 10 working days.
Customers will receive a confirmation email once their order is placed, followed by a second email containing tracking information once the order has been shipped. Gift card purchases do not count towards the free shipping threshold.
GymShark does not currently ship to certain countries, including Afghanistan, Belarus, Burundi, Cambodia, Cuba, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, and Zimbabwe.
Overall, GymShark provides various shipping options and offers free shipping for orders above certain price thresholds. They also provide support for customers with any delivery issues or damages.
GymShark has a 30-day returns period for any unwanted products. Items can be returned as long as they are in their original condition. However, there are exceptions to this rule. Final sale items, personalized items, and bottles cannot be returned. Women's swimwear and underwear can only be returned if the hygiene seal is intact, while men's swimwear and underwear cannot be returned for hygiene reasons. Socks can be returned if they are sealed in their original packaging. Supplements can only be returned if they are unopened and in perfect resalable condition. Multiple returns must be registered separately and cannot be returned in one package. Proof of return postage receipts should be retained. Exchanges are available in select stores, but not in all locations. Exchanges can only be made for a different size of the same item. If an exchange cannot be processed, a refund will be issued to the original form of payment. To receive a full refund, items must be returned unworn/unused and in the same condition with their original packaging. Damaged, worn, or unsuitable items will not be eligible for a refund. The processing time for a refund is up to 5 working days.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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This brand offers products that are on the pricey side.
Quality Score
95
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100
This brand offers products that are on the pricey side.
DTCetc Score
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This brand offers products that are on the pricey side.
Target Audience
Fitness enthusiasts
Stereotype
Athletic
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
95
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100
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DTCetc Score
81.66666666666667
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100
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