Glossier

Glossier is a beauty brand founded by Emily Weiss in 2010. It offers natural-looking makeup and skin and body care products designed to enhance a person's natural beauty. It has gained a cult following and has been praised by various magazines such as Glamour, Forbes, and Time Magazine. It has a wide range of skin, body, and makeup products that are cruelty-free and ethically sourced. It also has a blog, Into the Gloss, which provides makeup, skincare, and hair care tips. It has a 30-day return policy and free returns.

Glossier is a brand that caters to those who want a natural beauty look. Its target audience is Gen-Z and millennials, but its products are suitable for all ages. The brand offers subtle makeup products that provide a “no-makeup” look.

• Products provide a natural feel of makeup, with sleek packaging that makes users feel bougie.
• Products have few misses, with favorites such as the Milky Jelly Cleanser and Boy Brow.
• Website is easy to use and ordering is straightforward.
• Products come in cute packaging and with testers and stickers.
• Shipping is quick and customers can opt in or out of getting the pink pouch.
• Products provide light and clean coverage, with a “no makeup, makeup look”.
• Variety of products suitable for makeup novices and regular users.
• Perfume has a unique smell.

• The products may not work for everyone, as they are designed for a specific type of skin or style.
• The prices may be higher than some customers are willing to pay for the quality of the products.
• The packaging may not be as sturdy or practical as some customers would like.

For domestic orders in the US, Glossier offers free shipping for orders over $30 and standard shipping takes 5-7 business days. Rush or express shipping can take between 2-3 days, but is currently unavailable due to COVID-19. For international orders, Glossier ships to the UK, Canada, Ireland, Sweden, Denmark, and France. Standard shipping times are 3-5 business days for the UK, 5-10 business days for Canada, 5-7 business days for Ireland and France, and 6-8 business days for Sweden and Denmark. Next business day shipping in the UK can take 1-2 days, but rush/express shipping is currently unavailable.

Glossier's return policy allows customers to return an item within 30 days of purchase. To initiate a return, customers must contact Glossier's team via email and include their order number. Refunds to credit cards can take between 5-10 business days to process. Non-refundable items include any items purchased with a discount code or items purchased through a third-party retailer.