Soft Services
Soft Services is a body skincare brand committed to sustainability. Their Mass Index platform offers resources for all skin types, while their products cater to those seeking effective and eco-conscious solutions.
The story
Soft Services was founded in 2019 by Annie Kreighbaum and Rebecca Zhou that specializes in creating body skincare products and providing information and tools to help people with their skin concerns. Soft Services is more than just a company that makes products, they view what they do as a service to their customers and the planet. They strive to reduce physical and digital waste in their industry and provide solutions that are effective and sustainable. One of the highlights of Soft Services is their Mass Index, a platform that documents research on body skin concerns and provides a visual resource for all skin tones, genders, ages, and severity of the concern. Soft Services is committed to providing quality products and services that are both effective and environmentally conscious.
Soft Services customers are individuals who seek effective and sustainable body skincare products and solutions. They value environmentally conscious brands and appreciate the company's commitment to reducing physical and digital waste. Soft Services' clientele likely consists of people who want to address their skin concerns with the help of a company that provides both products and informational resources.
The DTCetc bottomline
What customers say
- Soft Services' products and customer service are exceptional.
- The brand is incredibly transparent about any product defects and has a great mission.
- The spray toner, bar soap, and gel lotion are hydrating and gentle, with a pleasant texture.
- The buffing bar and speed gel are effective and leave skin smooth.
- The Theraplush treatment is innovative, effective, and has attractive design.
- The Smoothing Set is almost scentless and improves keratosis pilaris quickly.
Soft Services shipping policy
Soft Services offers shipping to all 50 states in the USA with standard, rush, and overnight shipping options. Processing of orders may take up to 2-3 business days, with most orders shipping sooner than that. Standard shipping takes 2-8 business days, rush shipping takes 2-3 business days, and overnight shipping is available if the order is placed by noon EST. For Alaska and Hawaii, only standard shipping is available, which takes between 6-10 business days. Soft Services does not currently ship internationally, but customers can email the brand to be added to a list for contact if the brand begins shipping to their part of the world.
Soft Services return policy
30-day return window
Soft Services has a return policy that allows customers to request a replacement, refund, or further assistance within 30 days of receiving their purchase if it does not meet their expectations. To initiate a return, customers must contact help@softservices.co.
