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Soft Services
Soft Services is a body skincare brand committed to sustainability. Their Mass Index platform offers resources for all skin types, while their products cater to those seeking effective and eco-conscious solutions.
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DTCetc’s Take
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Soft Services was founded in 2019 by Annie Kreighbaum and Rebecca Zhou that specializes in creating body skincare products and providing information and tools to help people with their skin concerns. Soft Services is more than just a company that makes products, they view what they do as a service to their customers and the planet. They strive to reduce physical and digital waste in their industry and provide solutions that are effective and sustainable. One of the highlights of Soft Services is their Mass Index, a platform that documents research on body skin concerns and provides a visual resource for all skin tones, genders, ages, and severity of the concern. Soft Services is committed to providing quality products and services that are both effective and environmentally conscious.
Soft Services customers are individuals who seek effective and sustainable body skincare products and solutions. They value environmentally conscious brands and appreciate the company's commitment to reducing physical and digital waste. Soft Services' clientele likely consists of people who want to address their skin concerns with the help of a company that provides both products and informational resources.
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Here's what shoppers have to say:
- Soft Services' products and customer service are exceptional.
- The brand is incredibly transparent about any product defects and has a great mission.
- The spray toner, bar soap, and gel lotion are hydrating and gentle, with a pleasant texture.
- The buffing bar and speed gel are effective and leave skin smooth.
- The Theraplush treatment is innovative, effective, and has attractive design.
- The Smoothing Set is almost scentless and improves keratosis pilaris quickly.
Cons
- The effectiveness of the products is questionable and may not be worth the price.
- The packaging of some products may not meet expectations.
- Some users may experience negative reactions to the products.
- The usability of certain products, such as the spray bottle, may be difficult.
Soft Services offers shipping to all 50 states in the USA with standard, rush, and overnight shipping options. Processing of orders may take up to 2-3 business days, with most orders shipping sooner than that. Standard shipping takes 2-8 business days, rush shipping takes 2-3 business days, and overnight shipping is available if the order is placed by noon EST. For Alaska and Hawaii, only standard shipping is available, which takes between 6-10 business days. Soft Services does not currently ship internationally, but customers can email the brand to be added to a list for contact if the brand begins shipping to their part of the world.
Soft Services has a return policy that allows customers to request a replacement, refund, or further assistance within 30 days of receiving their purchase if it does not meet their expectations. To initiate a return, customers must contact help@softservices.co.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
85
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100
This brand offers products that are on the pricey side.
Quality Score
84
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100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience
Eco-conscious skincare seekers
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
84
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100
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DTCetc Score
88
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100
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