Dossier

Dossier desires to provide premium fragrances at an affordable price. The brand believes in transparency, craftsmanship, and accessibility, offering high-quality perfumes sourced from Grasse, France, the perfume capital of the world. Dossier's perfumes are vegan, eco-friendly, and 100% non-toxic, following strict U.S. and E.U. cosmetic safety recommendations. The brand's packaging is also environmentally friendly and recyclable. Dossier values its customers, considering them a vital part of the team, and always listens to their suggestions to improve the Dossier experience.

Dossier attracts customers who appreciate premium fragrances but want them at an affordable price. These customers value transparency, craftsmanship, and eco-friendly practices, and are drawn to the brand's high-quality, vegan, and non-toxic perfumes.

• Customers have praised the similarity of the scents to their inspiration, as well as their longevity.
• The customer service is highly rated, and returns are easy.
• The price point is considered to be luxurious yet affordable.
• The quiz is helpful for finding a scent that the customer likes.
• The packaging is considered to be simple yet elegant.
• The fragrances are long-lasting and not overbearing.
• The scents are near-indistinguishable from their designer counterparts.
• The shipping is quick.

• The scents may be too strong for some customers.
• The quality of the fragrances may not meet expectations.
• There is no option to try a sample size before purchasing.
• The fragrances may not last as long as desired.
• The dupes may not always be accurate.

Dossier ships to anywhere in the Continental U.S. and Canada, but not to Hawaii and Alaska or American Overseas Territories. They do not deliver to PO boxes. Shipping costs $5 for 1-2 fragrances, while it is free for 3-5 fragrances. For any number of items, shipping costs $19, including all customs and duty taxes. Orders take 1-2 business days to process, and orders placed after 11 am ET are processed the following business day. Depending on the location, it can take between 2 to 7 business days to arrive. Dossier ships Monday through Friday, excluding weekends and holidays. Customers receive a confirmation email after placing an order and another email with a tracking link when the order is shipped.

Dossier offers a hassle-free return policy with free returns within 30 days of shipping for all items except candles that have been lit. Customers can download a free return label or contact customer service for assistance. Only one return or exchange request is allowed per order, and a picture of the item is required for authorization. Shipping costs are not refunded for orders with less than three products. Dossier donates all returned orders to Give Back Box, a non-profit organization that collaborates with over 60 charities in the USA, Canada, and the UK. There is no information available on how long it takes to process a return.