prose

Prose is a Paris-based haircare brand founded in 2017 by a team of gifted chemists. Prose is committed to providing customized haircare products that are tailored to the individual needs of each customer. Unlike mass-produced haircare products, Prose uses natural ingredients in innovative ways to create high-performing formulas that deliver impeccable results. Prose is dedicated to sustainability and is a certified B Corporation, making it a company that values good business practices. By choosing Prose, customers can expect to receive haircare products that are not only effective but also environmentally friendly. With Prose, everyone can enjoy extraordinary care that is uniquely tailored to their specific hair needs.

Prose customers are individuals who value personalized haircare products tailored to their specific needs. They appreciate the brand's commitment to using natural ingredients in innovative ways to create high-performing formulas. Prose's clientele likely consists of people who prioritize haircare that is both effective and environmentally friendly, seeking extraordinary care uniquely customized to their hair needs.

• Customers have reported that Prose is one of the best new hair care brands they have tested. They have received shampoo, conditioner, pre-masks, and a hairbrush, and have found that the brand is amazing and has helped restore their hair back to normal, even in areas with hard water.
• Some customers love Prose because it is a great brand for those with unique hair types. They appreciate that the brand takes into consideration the hardness of the water where you live, resulting in a personalized hair care experience.
• According to some customers, Prose is the only shower routine that makes their hair feel and look different. They love the scent, packaging, and branded experience, and have found that their hair feels lighter, softer, and silkier, which is exactly what they need from a hair care product.

• Customer service and marketing could use improvement
• Subscription service could be more flexible
• Customer service response time could be faster
• Seasonal scent email could have been sent earlier with a longer response window
• Shampoo and conditioner formulas could be better
• Curl cream and gel are decent
• Shampoo could be of higher quality and leave hair feeling better
• Quiz for personalized formula is thorough and helpful
• Custom name printing adds a nice personal touch

The brand's shipping policy states that their current delivery timeline within the US is 5-10 days after purchase. Customers will be able to see exact delivery estimates during checkout and in their order confirmation email. A shipping confirmation will be sent as soon as the products are on the way.

The brand offers a 100% satisfaction guarantee on all of their haircare products and Root Source™ supplements within 30 days of delivery. If a customer is not satisfied with their purchase, they can return it within the time limit for a full refund.