Jude

Jude is a healthcare company founded by two individuals who are passionate about breaking the taboo surrounding bladder care. Jude aims to open up conversations about incontinence and provide solutions to help people live leak-free. They co-create bladder-care essentials with their community, ensuring that their products are designed and tested to be life-changing for thousands of women. Jude offers free weekly discussions with medical specialists and provides a safe space for their community to share self-care tips and health hacks. Unlike other incontinence pads, Jude's products are fully compostable and gone within 100 days, making them better for the environment. With their approach to tackling underlying issues and putting people-care at the forefront, Jude is not just about healthcare, they are about empowering people to take control of their bladder health.

Jude customers are individuals looking for bladder care solutions and a community that supports open conversations about incontinence. The brand's eco-friendly, compostable products and people-care approach attract those seeking to take control of their bladder health with an environmentally responsible choice.

• The product information is clear, informative, and the tone is friendly and warm.
• The supplements have positive signs of working and have prevented surgery for some customers.
• Excellent customer service.
• Fast-shipping.
• The supplements are life-changing and effective in improving bladder control.
• The French undies are comfortable and effective in preventing leaks.
• The pads are soft, white, and do not crumple in underwear.
• The supplements have had a positive effect in just 20 days.
• The company has a supportive Facebook group with helpful information and support.

• The sizing and design of some products may not meet all customers' needs.
• The limited color options and higher prices may not be appealing to some shoppers.
• The company's customer service and refund process may need improvement.
• Some customers may experience discomfort or side effects from certain supplements.

Jude offers same-day dispatch for orders placed before 1 pm, and they use Royal Mail Tracked 48 for courier services. Customers can track their orders using the tracking number provided in the order confirmation email. Shipping typically takes 3-5 business days from dispatch. If customers have not received their orders after this time, they can contact the customer services team for assistance.

Jude only accepts unused, unopened goods for returns. The items must be in perfect condition, including packaging, and the return must be initiated within 14 days of delivery. If a customer has purchased a 3-month subscription, they can return it within 60 days as long as all 3 packets are unopened. If a customer is returning the Leak-proof pants, they must ensure that the underwear is clean, unworn, and in sellable condition. The original packaging, all labels, and leaflets must be included. Complimentary accessories are non-refundable. If a customer needs to return an item, they must fill out the returns form provided. Once the warehouse receives the items, a full refund will be processed within 3-5 business days. It can take 5-10 business days for the refund to appear in the customer's bank account.