Hello Cake

Hello Cake is a California-based wellness brand founded in 2018 by Hunter Morris and Mitch Orkis. They provide quality sex products like lubricants, condoms, and personal massagers, and are dedicated to making sex products accessible and affordable. Featured in outlets like Playboy and Forbes, Hello Cake strives to remain inclusive and non-discriminatory, with helpful product descriptions, a sex-ed blog, and a quiz to help customers make informed decisions.

Category
Wellness
Socials
88
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Hello Cake

Cake is a brand that was founded by a group of individuals who are passionate about helping people have more fun and exciting sex lives. The company was established in a specific location and year, and has since become a go-to for those looking to try something new in the bedroom. All of Cake's products are designed to provide a unique sexual experience and are made with the highest quality ingredients. What sets Cake apart is that every product is inspired by real individuals and couples, ensuring that every customer can find a product that speaks to their desires and kinks. With Cake, customers can explore new pleasures and take their sex lives to the next level.

Who Shops At Hello Cake

Cake's target market consists of adventurous, open-minded individuals and couples looking to enhance and explore their sexual experiences. These customers appreciate Cake's focus on using high-quality ingredients and creating products inspired by real-life desires and kinks. Cake enables its clientele to discover new pleasures, pushing the boundaries of their sex lives and fostering a deeper connection with themselves and their partners.

What customers love about Hello Cake

Here's what shoppers have to say:
  • The customer support is excellent, quickly resolving issues and making the overall experience better.
  • The products are high quality, and the hybrid lube and stroker/toy wonder combo are particularly noteworthy.
  • The Tush Cush is awesome, and the gender-neutral/inclusive branding is appreciated.
  • The butter batter lube is the best ever tried, and the company has a sex-positive mission.
  • Fast shipping and great sales make it easy to keep ordering from Hello Cake.
  • The products are amazing and come with cute and discreet storage options, and the customer service is professional and friendly.
  • The So-Low lotion is an excellent deal and makes for a great experience.
Cons
  • Customer service needs improvement
  • Shipping process can be unreliable
  • Product quality and performance can be inconsistent
  • Product descriptions may not always provide complete information
  • Some customers may not enjoy the sensation of certain products

Hello Cake's Shipping Policy

Cake is a brand that offers shipping within the United States and Canada. For US orders under $50.00, standard shipping costs $4.95, while orders over $50.00 receive free standard shipping. Expedited US orders are available for $15.00. All Canada orders have a flat shipping rate of $9.95 and cannot be expedited. The brand ships all domestic orders via USPS and FedEx Ground and Canadian orders via CA Post. Orders are typically shipped within 2-3 business days, not including holidays, and arrive within 5-10 business days for US orders and 10-15 business days for Canadian orders. Unfortunately, Cake Meds orders cannot be expedited or shipped to Canada. The brand does not offer international shipping outside of Canada at this time. Customers will receive an email with tracking information once their order ships.

Hello Cake's Return Policy

Cake has a strict return policy and does not accept returns or exchanges for any opened or used products. However, if a product arrives damaged or incorrect, customers can apply for a refund or exchange within 14 business days by filling out the Orders and Return Form or emailing hello@hellocake.com. The Good Times Guarantee allows customers to try Cake products risk-free, and if they are not satisfied, they can reach out within 30 days for a refund, credit, or replacement. Cash refunds are not provided for items purchased at a retailer, but the company will replace it with a product of equal value.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Adventurous, open-minded couples

Stereotype

Sexually adventurous

Pricing Rating
$
$
$
$
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$
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$
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$
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80
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
88
/
100
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Hello Cake on Socials

View this profile on Instagram

Hello Cake (@Hello Cake) • Instagram photos and videos

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