Hairstory Hair Care

Hairstory is a direct-to-consumer haircare brand focused on reinventing responsible haircare with fewer, better products. Their core product line includes New Wash cleansers in multiple formulations, along with treatments, styling products, and accessories.

The brand serves customers seeking alternative haircare solutions, with products available across the US including all 50 states and DC.

• Free shipping on orders over $55
• Standard shipping takes 5-7 business days
• Expedited shipping available in 2-3 business days
• First purchase eligible for return or exchange within 60 days
• Prepaid return labels available for US and Australia customers

Hairstory ships to all 50 US states, DC, and PO boxes via FedEx, DHL, UPS, and USPS. Free shipping applies to orders over $55; orders under that amount incur a flat $8.95 fee. Standard delivery takes 5-7 business days, with expedited shipping available in 2-3 business days.

First purchases can be returned within 60 days for refund or exchange; subsequent purchases of the same product are exchange-only. Trial Kits are final sale and ineligible for returns or exchanges. Prepaid return labels are available for US and Australia customers, with shipping fees deducted from refunds or covered by Hairstory for exchanges.