Hairstory Hair Care
Hairstory Hair Care is a no-nonsense professional hair care brand founded by two Bumble & Bumble executives that uses only essential ingredients and naturally-derived necessities to help people embrace their hair and the environment.
In the wild
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The story
Hairstory is a direct-to-consumer haircare brand focused on reinventing responsible haircare with fewer, better products. Their core product line includes New Wash cleansers in multiple formulations, along with treatments, styling products, and accessories.
The brand serves customers seeking alternative haircare solutions, with products available across the US including all 50 states and DC.
The DTCetc bottomline
What customers say
"I only wash 1-2x per wee... but it's worth it."
Hairstory earns strong praise for product quality and customer service, though price and inconsistent results for some hair types are recurring concerns.
Popular products
Hairstory Hair Care shipping policy
Free shipping over $55
Hairstory ships to all 50 US states, DC, and PO boxes via FedEx, DHL, UPS, and USPS. Free shipping applies to orders over $55; orders under that amount incur a flat $8.95 fee. Standard delivery takes 5-7 business days, with expedited shipping available in 2-3 business days.
Hairstory Hair Care return policy
60-day return window
First purchases can be returned within 60 days for refund or exchange; subsequent purchases of the same product are exchange-only. Trial Kits are final sale and ineligible for returns or exchanges. Prepaid return labels are available for US and Australia customers, with shipping fees deducted from refunds or covered by Hairstory for exchanges.
