Dollar Shave Club

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Dollar Shave Club is a monthly service for everything you need in the bathroom – from razor blades to grooming products. Having trouble deciding exactly what products you need? We've picked our five best-sellers and bundled them into The Humble Twin. You don't have to have any subscription experience to try this club, just an empty bathroom cabinet!

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About Dollar Shave Club:

Dollar Shave Club is an American company founded by Mark Levine and Michael Dubin in 2011 that delivers affordable, well-made personal grooming products to its subscribers by mail. The company has since expanded beyond razors to include a wide variety of products, such as shave butter, post-shave creams, skincare items, shampoo, conditioner, and toothpaste. Subscribers can customize their own box and receive regular refills, and non-subscribers can still shop for individual items. All orders that include refill blades come with free shipping, and the more products you order, the higher the discount. Additionally, Dollar Shave Club offers a 30-day money-back guarantee.


Who Shops at Dollar Shave Club:

Dollar Shave Club primarily targets men in their social media marketing, but their products can be used by both men and women. Although there is no specific category of products for women, it is possible to find unisex items on the website.


What Customers Have To Say About Dollar Shave Club - The Pros:

We read all the reviews out there for Dollar Shave Club and here’s what customers love:

  • Nice packaging and handle with a good weight.
  • Variety of products beyond just the blades, including shower, aftershave, oral and skin care.
  • Convenient subscription service, with ability to skip deliveries.
  • Good value for money.
  • High quality blades.
  • Good customer service.
  • Products are simple and give a close shave.
  • Non-disposable razor.


What Customers Have To Say About Dollar Shave Club - The Cons:

According to customers, these are the areas in which Dollar Shave Club could use some improvement:

  • Blade quality not very good, may not be suitable for thick or a lot of hair.
  • Poor build quality of the handle, blades may fall out after one use.
  • Shave butter size was cut in half.
  • Poor customer service, no working phone number or helpful chat.
  • Changed formulae for face wash, added water.
  • Blades may be inconsistent, some hyper sharp others bent or dull.
  • Aggressive reminders to resubscribe.
  • Unable to purchase one-off items, only subscription.
  • Website not working, difficult to sign in.
  • Cheating of customers, no customer service to effect a change.
  • Shave cream not available in larger bottle.
  • New products not visible when logging in with existing account.


Dollar Shave Club's Shipping Policy:

Dollar Shave Club currently ships to the United States, Canada, the United Kingdom, and Australia. Subscription boxes that contain razor refills ship for free, and orders typically arrive within 3-5 business days. If an order doesn't arrive within 14 days, customers can contact the brand's customer service team. For international orders, Dollar Shave Club is looking to expand its service in the near future, and customers will be billed on the day their order ships out. There may be delays due to COVID-19.


Dollar Shave Club's Return Policy:

Dollar Shave Club offers a 30-day money-back guarantee for customers who are not satisfied with their products. To initiate a refund, customers must contact the customer service team within 30 days of purchase. Returns are typically processed within a few days. All items are eligible for return except for those that are marked as non-refundable.

About Dollar Shave Club

Dollar Shave Club is an American company founded by Mark Levine and Michael Dubin in 2011 that delivers affordable, well-made personal grooming products to its subscribers by mail. The company has since expanded beyond razors to include a wide variety of products, such as shave butter, post-shave creams, skincare items, shampoo, conditioner, and toothpaste. Subscribers can customize their own box and receive regular refills, and non-subscribers can still shop for individual items. All orders that include refill blades come with free shipping, and the more products you order, the higher the discount. Additionally, Dollar Shave Club offers a 30-day money-back guarantee.

Who Shops at Dollar Shave Club?

Dollar Shave Club primarily targets men in their social media marketing, but their products can be used by both men and women. Although there is no specific category of products for women, it is possible to find unisex items on the website.

Dollar Shave Club Pros & Cons according to customers

Pros

  • Nice packaging and handle with a good weight.
  • Variety of products beyond just the blades, including shower, aftershave, oral and skin care.
  • Convenient subscription service, with ability to skip deliveries.
  • Good value for money.
  • High quality blades.
  • Good customer service.
  • Products are simple and give a close shave.
  • Non-disposable razor.

Cons

  • Blade quality not very good, may not be suitable for thick or a lot of hair.
  • Poor build quality of the handle, blades may fall out after one use.
  • Shave butter size was cut in half.
  • Poor customer service, no working phone number or helpful chat.
  • Changed formulae for face wash, added water.
  • Blades may be inconsistent, some hyper sharp others bent or dull.
  • Aggressive reminders to resubscribe.
  • Unable to purchase one-off items, only subscription.
  • Website not working, difficult to sign in.
  • Cheating of customers, no customer service to effect a change.
  • Shave cream not available in larger bottle.
  • New products not visible when logging in with existing account.

Dollar Shave Club's Shipping Policy

Dollar Shave Club currently ships to the United States, Canada, the United Kingdom, and Australia. Subscription boxes that contain razor refills ship for free, and orders typically arrive within 3-5 business days. If an order doesn't arrive within 14 days, customers can contact the brand's customer service team. For international orders, Dollar Shave Club is looking to expand its service in the near future, and customers will be billed on the day their order ships out. There may be delays due to COVID-19.

Dollar Shave Club's Return Policy

Dollar Shave Club offers a 30-day money-back guarantee for customers who are not satisfied with their products. To initiate a refund, customers must contact the customer service team within 30 days of purchase. Returns are typically processed within a few days. All items are eligible for return except for those that are marked as non-refundable.

DTCetc Bottomline

Target Audience

Men, Women

Stereotype

Bargain-hunter

Pricing Rating
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60

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Sustainability Score

60

This brand has a good record for sustainable practices, product sourcing, and manufacturing.

Quality Score

90

The overall product quality for this brand is above average as reported by shoppers.

DTCetc Score

78

This brand comes highly recommended from the DTCetc team.

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