Dollar Shave Club

Dollar Shave Club is an American company founded by Mark Levine and Michael Dubin in 2011 that delivers affordable, well-made personal grooming products to its subscribers by mail. The company has since expanded beyond razors to include a wide variety of products, such as shave butter, post-shave creams, skincare items, shampoo, conditioner, and toothpaste. Subscribers can customize their own box and receive regular refills, and non-subscribers can still shop for individual items. All orders that include refill blades come with free shipping, and the more products you order, the higher the discount. Additionally, Dollar Shave Club offers a 30-day money-back guarantee.

Dollar Shave Club primarily targets men in their social media marketing, but their products can be used by both men and women. Although there is no specific category of products for women, it is possible to find unisex items on the website.

• Nice packaging and handle with a good weight.
• Variety of products beyond just the blades, including shower, aftershave, oral and skin care.
• Convenient subscription service, with ability to skip deliveries.
• Good value for money.
• High quality blades.
• Good customer service.
• Products are simple and give a close shave.
• Non-disposable razor.

• Inconsistent blade quality
• Poor handle build quality
• Reduced size of shave butter
• Lack of helpful customer service
• Changes to product formulae without notice
• Aggressive subscription reminders
• No option to purchase one-off items
• Website functionality issues
• Poor customer service response to issues
• Limited availability of larger shave cream bottles
• New products not easily visible on existing accounts

Dollar Shave Club currently ships to the United States, Canada, the United Kingdom, and Australia. Subscription boxes that contain razor refills ship for free, and orders typically arrive within 3-5 business days. If an order doesn't arrive within 14 days, customers can contact the brand's customer service team. For international orders, Dollar Shave Club is looking to expand its service in the near future, and customers will be billed on the day their order ships out. There may be delays due to COVID-19.

Dollar Shave Club offers a 30-day money-back guarantee for customers who are not satisfied with their products. To initiate a refund, customers must contact the customer service team within 30 days of purchase. Returns are typically processed within a few days. All items are eligible for return except for those that are marked as non-refundable.