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Murdock London
Murdock London, the renowned brand in barbering, offers a curated collection of high-quality grooming products and tools for the modern gentleman and busy professional seeking convenience, efficiency, and exceptional results.
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Murdock London, founded by Brendan Murdock in 2006, is a renowned brand in the world of barbering. With its headquarters in London, the brand has established itself as a leader in providing exceptional grooming experiences for men. Murdock London offers a wide range of products, kits, and tools that allow customers to recreate the barbershop experience in the comfort of their own homes. From shaving creams and beard oils to hair styling products and fragrances, Murdock London has curated a collection that caters to every grooming need. With a keen attention to detail and a deep understanding of the art of barbering, Murdock London ensures that customers walk out feeling confident and ready to conquer the day.
Murdock London caters to the modern man who appreciates classic grooming with a contemporary touch. This customer may be a discerning professional who enjoys a fresh shave, a stylish gentleman who takes pride in his appearance, or anyone in between who values a quality home barbering experience. If you’ve ever savored the satisfaction of a well-styled beard or the scent of a refined cologne, then you’re in good company with Murdock London.
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Here's what shoppers have to say:
- The beard trimming service excels in customer care and meticulous styling execution.
- The well-designed website facilitates easy browsing, and products are promptly dispatched without extra charges. The offerings boast quality and lack parabens.
- Products, including beard moisturizer, shampoo, and balm, demonstrate effectiveness and subtlety in fragrance. Delivery is swift and reliable.
- The online shopping experience is exceptional, offering user-friendly navigation and appealing promotions.
- The Beard Shampoo impresses with its performance.
- However, the Beard Conditioner didn't yield desired results.
- The Beard Oil's scent varies in preference, adhering to the "less is more" principle.
- While the Moisturizer resides on the shelf, it isn't a go-to choice.
- Barber services prioritize clear communication to avoid unwanted changes. The collaborative approach reflects their commitment to customer preferences.
- A lightweight, non-greasy spray imparts a well-groomed look suitable for all seasons.
Cons
- The product packaging was disappointing, with a lack of attention to detail.
- The customer service experience was unsatisfactory and left much to be desired.
- The product functionality was subpar, with faulty caps that hindered proper usage.
- The company's shipping limitations caused inconvenience and frustration for customers.
- The delivery process was flawed, resulting in the return of orders before they could be received.
Murdock London offers free standard delivery on all orders over £25 within the UK. For orders under £25, there is a delivery fee of £3.50. After an order is accepted, it takes up to 3 business days to process the order before it is sent out for delivery, unless Next Day Delivery is purchased. During peak seasonal periods, the processing time may be up to 5 business days. Delivery times may vary during seasonal periods and bank holidays. Unfortunately, Murdock London is unable to deliver orders to Armed Forces addresses. Next Day Delivery is available for certain UK addresses, with orders placed before 12:00pm being packaged and sent for delivery the same day (Monday - Thursday). Next Day Delivery orders placed after 12:00pm will be shipped the following business day. Orders placed on a Friday, Saturday, Sunday, or on Bank Holidays will be shipped the next available business day. A tracking number will be provided via email for orders with Next Day Delivery. If the recipient is not available to receive the order, a card will be left for them to collect at the local sorting office or to arrange for re-delivery.
Murdock London offers a refund for unwanted purchases, as long as the order is returned within 14 working days from purchase. If any of the goods are faulty, customers have 30 days to return them. The items must be unopened, unused, and in their original condition. The brand does not accept any items that have been used or have broken seals due to hygiene reasons. Customers are responsible for covering the cost of the return shipment and are advised to use a tracked service. They should also keep the tracking reference and receipt as proof of purchase. Online purchases must be returned to the specified returns address, while in-store purchases must be returned to the store where the purchase was made. If customers have any further questions, they can email weborders@murdocklondon.com. There is no information about how long it takes for the company to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
83
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100
This brand offers products that are on the pricey side.
DTCetc Score
68
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100
This brand offers products that are on the pricey side.
Target Audience
Modern gentlemen
Stereotype
Refined
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
83
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100
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DTCetc Score
68
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100
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