Birchbox
Birchbox is an online beauty and grooming brand founded in 2011 to prioritize self-care and make it easy for customers to discover new products. With full-size products, monthly subscription boxes, reviews, and discounts, Birchbox encourages customers to explore and care for their beauty and grooming needs.
The story
Birchbox is a beauty subscription service that delivers curated products monthly. The brand aims to help customers discover beauty products aligned with their personal preferences and values, with a focus on featuring BIPOC-founded, owned, and run beauty brands.
For people interested in discovering new beauty products tailored to their preferences.
The DTCetc bottomline
What customers say
- Monthly curated box delivery
- Intentional partnerships with BIPOC-founded beauty brands
- Focus on products that work and that customers love
- Emphasis on inclusive beauty standards
Birchbox shipping policy
For domestic shipping, Birchbox US has a standard shipping rate of $5 (free with a purchase of $50 or more) and the delivery time is 5-10 business days. They also offer UPS Ground shipping for $7 and delivery in 1-5 business days, UPS 2nd Day Air for $15 in two business days, and UPS Next Day Air for $22 for next business day shipping (free with a purchase of $150 or more).For international shipping, Birchbox US does not currently ship outside of the United States. International purchases are made on their other platforms, like Birchbox UK, Birchbox Spain, and Birchbox France.
Birchbox return policy
90-day return window
The return policy for Birchbox Subscription states that subscription boxes and gift cards are non-refundable, however products from the shop can be returned within 90 days of purchase. Shipping and handling fees are also non-refundable. To return an item, customers must contact Birchbox directly and follow their instructions. Returns are usually processed within 14 days of receipt.
