Wisp
Wisp is a telehealth service founded in 2018 by Matthew Swartz, offering convenient and discreet access to US licensed physicians, prescription medications, natural remedies and treatments for a variety of health needs. Customers can access personalized care without needing health insurance and can be assigned to a physician within 24 hours.
The story
Wisp is an online sexual healthcare platform offering prescription treatments and wellness products for conditions including UTIs, birth control, PCOS, and perimenopause. The service operates 100% online with licensed providers across all 50 states and has served over 1.8 million people.
Wisp is designed for women, their partners, and allies.
The DTCetc bottomline
What customers say
- No office visits or appointments required
- Licensed providers available 24/7
- Asynchronous care model with no waiting rooms
- Available in all 50 states
- Serves over 1.8 million customers
Wisp shipping policy
Free shipping over $50
For domestic orders, Wisp uses USPS, UPS and FedEx with a delivery time of 3-5 business days. After ordering, customers receive a tracking number and can choose Same Day pickup or delivery in the next 3-5 business days. For orders over $50, Wisp offers free shipping. Unfortunately, Wisp is only available in the US, so international customers are not able to take advantage of the shipping policy.
Wisp return policy
Wisp does not accept returns or exchanges due to being a telehealth service. This means that any items purchased from Wisp cannot be returned for a refund or exchanged for another item. There is no time limit to return an item, as this is not an option, and it does not take Wisp any time to process a return since they do not accept returns.
