Vanmoof

Vanmoof was founded in Amsterdam in 2009 by Taco and Ties Carlier. The brand is passionate about cities and their bikes reflect that. Their bikes are designed to be truly city-proof, making long commutes shorter, deterring bike thieves and amplifying pedal power. Vanmoof's revolutionary integrated theft defense systems are kicking thieves out of business, and their flagship bikes have shattered all stereotypes of how an e-bike should look, feel, and ride. The brand is committed to fighting the disposable economy by making bikes that are tougher and smarter, built to last a lifetime. When a customer buys a Vanmoof, they get access to a pit crew of industry experts, including Bike Doctors who keep the bike running smoothly, a support team who answer questions day and night, and Bike Hunters who will track stolen bikes all the way to Casablanca. Vanmoof riders can be found in cities all over the world, getting from A-to-B a little faster, happier, and smarter.

Vanmoof customers are urban commuters who value high-quality, city-proof bikes designed for long commutes and deterring bike thieves. They appreciate the brand's innovative theft defense systems, stylish e-bike designs, and commitment to durability and lifetime support.

• Overall ordering experience was good and seamless
• Product pages show lots of detail for the products to help decide which one is right for you
• Easy to order, well thought out checkout process
• Good impression from the complete product description on the website
• Excellent customer support
• Brake pads were available for purchase

• Delivery information not clearly communicated, causing disappointment
• Poor customer service communication leading to cancellation
• Quality issues with refurbished bikes
• Multiple repairs required for faulty bikes

Vanmoof offers a convenient shipping policy for their customers. They ship their bikes straight to your door, allowing you to begin riding right away. Vanmoof currently ships to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom, and the United States. Shipping costs vary depending on the location.

Vanmoof offers a 14-day, no-hassle returns policy for their bikes. This allows customers to really get to know their new bike before making a final decision. If a customer wishes to return their bike, they must follow the instructions provided by Vanmoof.