Apex

Apex is a British exercise bike and app company founded by a group of upstarts with a passion for making home fitness accessible to everyone. Their mission is to break down the elitist and expensive barriers that often come with home exercise technology and create a welcoming and inclusive virtual fitness community. With Apex, customers can expect a smart and premium workout experience without the arrogance or exclusivity. Their products are designed to be upbeat, inclusive, and clever, providing a high-quality workout that leaves customers feeling energized and accomplished. Whether you're a fitness enthusiast or just starting your fitness journey, Apex has something for everyone.

Apex is a brand that encourages customers to focus on their personal best rather than striving for perfection. This mindset is particularly useful for those who may have been away from cycling for a while, are recovering from an injury, or are just starting their fitness journey. Apex values kindness to oneself and encourages customers to know their limits while still pushing themselves to do their best. Customers who prioritize self-improvement and personal growth would love Apex. These customers are likely to look for a brand that offers high-quality bikes and equipment that can help them achieve their fitness goals.

• Trading gym subscription for Apex bike led to significant improvement in fitness
• Great customer service and responsive support for setup and technical issues
• Classes are approachable for beginner spinners and easy to fit into daily routine
• Off-bike stretch classes are a great addition
• High quality equipment

• Issues with customer service and refunds
• Product quality and technical issues
• Perceived high prices

Apex is a UK-based brand that only delivers its bikes within the UK. The bikes are delivered by fitness equipment specialists and will be delivered to the customer's room of choice in its box. At checkout, customers can choose to assemble the bike themselves or pay £150 for the installation service. Boxed bikes require self-assembly and come with comprehensive instructions and all the necessary tools. Customers are advised to have a friend available as the bike weighs 45kg. For delivery and installation, one of Apex's trained engineers will arrange a suitable time to assemble the bike for the customer. Please note that the engineers will not move the bike into a different room, so customers must ensure that the bike is in the correct room upon delivery. Currently, Apex can offer its assembly service to Mainland UK, Northern Ireland, and Guernsey. For non-assembled bikes, Apex can deliver to Isle of Man, other Channel Islands, Isles of Scilly, EIRE, Scottish Offshore, Grampian, and the Highlands.

Apex offers a return policy for their products. Customers have 14 days from the delivery date to return their purchase. The product must be undamaged and will be subject to inspection upon return. To arrange a refund, customers must contact Apex's Support Team via email at hello@apexrides.com. A team member will arrange a suitable collection date for the return. However, there is an £89 collection fee for change of mind returns that will be deducted from the refund. All returns are inspected before a refund is released, and the company aims to issue refunds within 48 hours of receipt into their warehouse.