Native Union

Founded in [year], Native Union is a tech accessory brand that enhances the modern lifestyle. With a focus on flexibility and freedom, their products are designed to be both functional and aesthetically pleasing, while also considering the long-term sustainability of their materials. For customers who value style and functionality in their tech accessories, Native Union offers durable and eco-friendly options that elevate their modern living.

70
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable

DTCetc’s Take

About Native Union

Native Union is a tech accessory brand that is dedicated to enhancing the modern lifestyle. With a focus on providing considered solutions that promote flexibility and freedom, Native Union was started by CEO & Co-Founder Igor after being inspired by the launch of the first iPhone. The brand's first product, the Pop Phone Retro Handset, was designed to offer a more tactile and effortless experience when taking calls. Since then, Native Union has continued to evolve and create products that empower modern lives with technology. The brand is committed to growing responsibly and designing for the future, with a focus on using planet-friendly materials and offering products that are built to last. With a functional and beautiful approach to craftsmanship, Native Union balances design and performance to create tech accessories that are both easy to use and aesthetically pleasing.

Who Shops At Name

Native Union is aimed at tech-savvy individuals who prioritize both aesthetics and functionality in their accessories. Professionals, millennials, and gadget enthusiasts looking for responsibly-made, durable, and stylish tech accessories would likely be attracted to Native Union's offerings. This includes people who wish to enhance their modern lifestyle with tech products that balance design and performance.

What customers love about Native Union

Here's what shoppers have to say:
  • The Native Union cables are rugged, well made, and ideal for daily and travel use.
  • The customer service provided by Native Union is fast, detailed, and resolves issues effectively.
  • The brand offers a wide range of colors for their charge cables, allowing each family member to identify their own personal cord.
  • Native Union stands behind their products with an excellent warranty and responsive customer service.
  • The cords are durable and if they stop working, the customer service is extremely easy to contact and provides replacements promptly.
  • Native Union provides great after-sales customer service, promptly resolving issues and keeping customers updated.
  • The braided cables from Native Union are of superior quality and the company has a quick and effortless warranty process.
  • Native Union honors their lifetime warranty and provides replacements quickly, requiring minimal information from the customer.
  • The customer service of Native Union is prompt, efficient, and resolves issues promptly.
  • Native Union products are of high quality and the company provides a lifetime limited warranty.
  • Native Union offers the best warranty in the market and their customer service is responsive and open to any questions.
  • The company stands behind their warranty and provides replacements quickly, ensuring customer satisfaction.
  • Native Union offers better cables than any other brand and their customer service is quick to respond and provide replacements.
Cons
  • The customer service is poor and unresponsive
  • Returns process is difficult and ineffective
  • Product quality is low and items break easily
  • Lifetime warranty is difficult to fulfill and requires excessive evidence

Native Union's Shipping Policy

Native Union offers worldwide shipping for their products. They work with reliable international and domestic couriers to ensure safe and timely delivery. All orders are processed and shipped directly from their distribution center in Hong Kong. Customers should note that customs and duty fees may apply and are the responsibility of the customer. Shipping costs vary depending on the location and desired shipping speed. For customers in the USA, standard shipments usually take 5-7 business days to arrive, while expedited shipments through FedEx take 2-3 business days. International shipments can take 5-15 business days to reach their destination, with some destinations potentially taking 4-6 weeks. Native Union also offers an expedited service option for select international markets. They also offer eco shipping options through DHL Post for US, EU, and UK orders. Customers should be aware that some countries may apply duties or VAT on shipments from Hong Kong, and they are responsible for any extra taxes or fees. Overall, Native Union aims to provide the best international shipping experience possible, although some aspects of the shipping process are beyond their control.

Native Union's Return Policy

Native Union offers a return policy for customers who are not satisfied with their purchase. Customers can return the item in its original condition within 14 days of receipt. However, this policy only applies to items purchased directly from Native Union's online store. For products purchased from authorized retailers, customers should contact them directly for returns. The returned items must be in their original packaging, including any accessories, manuals, and documentation. Non-returnable items include those purchased through retailers and damaged products due to customer mishandling. Returns made without a receipt may be refused, and Native Union reserves the right to deny any return. In some cases, customers may be required to provide a video or photo of the defective product for proof in order to receive a refund or replacement. To initiate the return process, customers need to contact Native Union's Customer Support team and provide their order number, proof of purchase, video or photo of the faulty product (if applicable), complete delivery address, and contact telephone number. Refunds are processed within 10 business days and will be issued based on the original form of payment. For defective products, a full refund will be credited, while for non-defective items, the refund will exclude shipping and handling fees. It is important to note that once an order is placed, it cannot be cancelled or amended. Any unwanted items after the order has been placed must be returned for a refund, and the cost of return shipping is the responsibility of the customer unless the item is faulty.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Style-conscious tech enthusiasts

Stereotype

Tech-savvy

Pricing Rating
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Sustainability Score
75
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100
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Quality Score
70
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100
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DTCetc Score
67
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100
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