DTCetc is going through periodic scheduled maintainence. We will be back soon. Meanwhile check out our socials
Twelve South
Discover innovative and beautifully crafted tech accessories for your Apple devices with Twelve South. Their attention to detail and commitment to customer service sets them apart in the industry. Elevate your tech experience today.
75
/
100
DTCetc Score
Brand Tags
No items found.
DTCetc’s Take
Popular Products
No items found.
Twelve South is a tech accessory brand founded in 2009 by a small team of about 20 individuals based in Charleston, South Carolina. Inspired by the innovation of Apple, Twelve South has become known for their beautiful and innovative accessories. They are the brand behind the original iPhone wallet case, BookBook for iPhone, as well as the best vertical MacBook stand, BookArc for MacBook. Their latest must-have travel accessory is AirFly, a Bluetooth transmitter for AirPods. What sets Twelve South apart is their attention to detail, ensuring that each product is of the highest quality and provides a best-in-class experience. They pride themselves on creating new and surprising ways to elevate the customer's experience with their favorite devices. With Twelve South, customers can expect top-notch customer service delivered by actual human beings.
Twelve South targets tech-savvy individuals, particularly Apple product users, who appreciate high-quality and innovative accessories. The brand would attract professionals, tech enthusiasts, travelers, and anyone looking for stylish ways to enhance their experience with Apple devices. Twelve South's commitment to quality and humanized customer service might further appeal to discerning tech consumers.
Products powered by Next Big Shop - get real time product and sales insights on any Shopify store.
Here's what shoppers have to say:
- The customer service was incredibly friendly, accommodating, and honest.
- The products are intuitive, beautiful, and functional.
- The products are meant to be used to develop a beautiful patina.
- The products provide nice camouflage for precious contents.
- The company has excellent customer service, sending free replacements on the same day.
Cons
- The products from Twelve South have durability issues.
- The quality of the Twelve South cases has declined.
- The product received did not match the photo on the website.
- The products from Twelve South are overpriced and low quality.
- The customer service from Twelve South is lacking.
Twelve South offers a variety of shipping options for both domestic and international customers. For domestic shipping within the United States, customers can choose from Free Shipping, Standard Shipping, Second Day Air, or Next Day Air. Free shipping is available for orders over $45 and generally takes 2 to 10 business days for delivery. Standard Shipping delivers packages within 1 to 6 business days, while Second Day Air and Next Day Air guarantee delivery by the second business day or the next business day, respectively. It is important to note that US holidays, Saturdays, and Sundays are not counted when calculating shipping or delivery days.
For international shipping, Twelve South provides shipping to the United Kingdom and other countries outside the US. VAT is included in the total price of orders shipped to the UK, and duties and taxes are also included. For other international destinations, customary import fees, including VAT, brokerage fees, and duties, are not included in the cost of shipping and will be collected by the carrier at or near the time of delivery. Delivery times for international orders vary, but generally occur within 2 to 10 business days after shipping. DHL Express and FedEx International Economy and Priority are the available shipping options for international orders.
Please note that on rare occasions, fulfillment and shipping may be delayed due to busy times or product releases. Additionally, expedited shipping fees will not be refunded for late deliveries unless the order was not shipped on time by Twelve South.
Twelve South offers a 30-day return policy for any item purchased from their website, twelvesouth.com. Customers have the option to request a refund within 30 days of purchase, but they are responsible for the cost of return shipping. It is important to note that shipping fees paid for the original order will not be refunded. For items purchased from authorized Twelve South resellers, customers must adhere to the reseller's individual return policy. Warranty replacements can be made within one year of purchase for items bought from twelvesouth.com or an authorized retailer. However, refunds are only available for products purchased directly from Twelve South. The brand also provides an extended holiday return policy, allowing orders submitted between November 14th and December 14th to request a Return Authorization until January 14th. These returns must reach the Twelve South warehouse by January 31st to receive a refund. For further assistance or inquiries, customers can contact support@twelvesouth.com.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
64
/
100
This brand offers products that are on the pricey side.
Target Audience
Innovative Apple enthusiasts
Stereotype
Tech-savvy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
This is some text inside of a div block.
This is a placeholder
Sustainability Score
50
/
100
This is a placeholder
Quality Score
75
/
100
This is a placeholder
DTCetc Score
64
/
100
This is a placeholder
A Good Company
A Good Company is a Swedish eco-friendly lifestyle brand founded by Anders Ankarlid in 2018 with a mission to reduce their environmental impact and help people make more conscious decisions about what they buy. They provide quality essentials made from recycled materials and partner with WeForest to plant new trees in Zambia.
Speciality
Ava Women
Ava Women is revolutionizing fertility tracking with AI, apps, sensors and more, to give women an easy way to track their reproductive life. Our products are clinically tested and FDA-approved, offering a range of package deals with different guarantees and privileges.
Bose
Bose is a leading audio equipment company founded in 1964 by Amar Bose. They create products with the highest quality of sound, utilizing a team of engineers, technicians, sound designers, and audiophiles. Bose is committed to sustainability and is a member of the Responsible Business Alliance. Their products have a 90-day risk-free trial period and come with free 2-day shipping over $50 and a price match guarantee.
Speciality
Burga
Burga cases protect your phone from scratches and dings. We have two styles of cases: a thin, solid, minimalist case and a more protective two piece case. Our cases are made out of a high quality polycarbonate material that is flexible, light-weight and shatter resistant. Our most important feature is our patented
Speciality
Capes India
Capes is the global leader in providing mobile phone, laptop, camera & other device customisation services with skins and wraps. Capes offers you unique and innovative solutions to personalise your devices with the latest in fashion and trends.
Speciality
.jpeg)
Creality3D Printers
Our vision is to make 3D printers, 3D printer filament, and resin 3D printers easier to use and more affordable. We are dedicated to providing our customers with the highest quality products at reasonable prices. We have seen the rapid development of FDM 3D printer from the China market since its invention in 2011.
Speciality
Hatch
Hatch is an American sleep product company founded in 2011 by Ann Crady Weiss and her husband, Dave. They offer a wide variety of sleep machines, clocks, and lamps to help adults and babies get a better night's rest, with products compatible with Android and iPhone and controllable through their app.
Hero Pill Dispenser
Hero Health is a brand founded in 2014 that provides a smart pill dispenser to improve medication management. Its device can hold up to a 90-day supply of 10 different medications and is connected to an app that alerts linked users if one is missed. Recognized by various media platforms, Hero Health is committed to making a difference in people's lives with its device designed to provide independence and safety.
Hyperice
Hyperice is a high-tech orthopedic device company founded in 2012 by Anthony Katz. It provides lightweight, comfortable and easy-to-use products to help athletes, fitness enthusiasts and everyday people feel better after strenuous exercise. With major sports league partnerships and renowned athletes, such as Lebron James, Naomi Osaka and Patrick Mahomes, backing them up, Hyperice is dedicated to helping people move better and feel better.
Speciality
Italic
Italic is a direct-to-consumer retailer offering high-quality apparel, accessories, and homeware made by the same hands that produce collections for top-of-the-line designers, at up to 80% less than competitors. Praised by Bloomberg, The Wall Street Journal, Vogue, and Food & Wine, Italic offers 1000+ products with free shipping over $50 and a 30-day money-back guarantee with free returns.
Be the first to know the hottest in online brands.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.