Mirror
Mirror transforms any room into a high-energy group exercise studio and replaces the need for a TV with its full-length mirror and advanced video solution. Mirror’s nearly invisible remote is used to display video, play music and start sessions for up to 30 users, all while you see yourself in a sleek display.
The story
lululemon Studio, formerly MIRROR, is a fitness platform offering 10,000+ workout classes accessible through the lululemon Studio Mirror device. The service partners with Peloton to provide both lululemon Studio and Peloton classes to All Access Members, with new Peloton workouts added weekly.
For people seeking at-home fitness classes across strength, cardio, yoga and other workout styles.
The DTCetc bottomline
What customers say
- Access to 10,000+ workout classes
- No separate Peloton membership required for Peloton content
- Network of 40+ world-class trainers from lululemon Studio and Peloton
- Classes added weekly across multiple workout categories
Mirror return policy
30-day return window
Mirror offers a 30-day return policy for their devices and packages. Customers can request a return within 30 days of delivery, but only if the purchase was made directly from Mirror. If a package was purchased, both the Mirror device and all accessories included in the package must be returned to be eligible for a refund. Customers are responsible for any shipping or delivery charges incurred. If a return is approved, refunds will be issued within 10 business days and credited back to the original credit card. Accessories and apparel can also be returned within 30 days of purchase, but they must be unused and in their original packaging. Final sale items and accessories purchased as part of a package cannot be returned. If any items are returned in damaged or altered condition, they may not be eligible for a refund. Mirror does not ship to P.O. boxes. To initiate a return, customers should contact Mirror's customer service team.
