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Hydrow
Hydrow offers an immersive and inclusive rowing experience, with elite Athletes leading every workout and access to the world's most beautiful waterways. It's a fitness community that values whole health and wellbeing.
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DTCetc’s Take
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Hydrow, founded in the United States in 2017 by Bruce Smith, offers a unique and inclusive fitness experience that is perfect for anyone looking to improve their whole health and wellbeing. With a team of elite Athletes leading every guided workout, Hydrow provides access to world-class rowing instruction for all fitness levels. The company's state-of-the-art home fitness offering grants customers access to the world's most beautiful waterways, while also providing a community that spans centuries and the globe. Hydrow is designed to engage both the physical body and the mind, releasing endorphins in the brain and connecting customers with other human beings through its community. With Hydrow, customers can feel better today about where they are right now, and make the world a better place by being kinder to themselves and others.
Hydrow attracts fitness enthusiasts and individuals looking to improve their whole health and well-being through an inclusive and immersive rowing experience. Customers who value world-class instruction and a sense of community appreciate the unique offerings provided by Hydrow.
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Here's what shoppers have to say:
- The Hydrow Rower is a perfect addition to any workout routine, with an excellent workout every time, quiet and smooth ride, and the perfect amount of upper body resistance.
- The trainers are great, and the classes and free rowing with great views option is an extra bonus, making it a great way to reach fitness goals.
- The Hydrow rower is the best rower in the world, with a well-made product that lives up to the promise of its advertising, fun workouts, and beautiful locations.
- The machine is easy to assemble, comfortable and fun to use, with many options to modify or enhance the experience, making it a great choice for anyone who wants to take charge of their personal health.
- The customer service is excellent, with fast shipping, well-packed delivery, and easy communication leading up to it, making it a great experience from purchase to delivery.
- The classes and music are motivating, and the instructors are technical and knowledgeable, making it feel like being taught by a real athlete and not an "Instagram model."
- The Hydrow team is responsive and wants customers to have the best experience, with quick fixes for any issues and a focus on helping users achieve their fitness goals.
Cons
- The quality of the machine and customer service is lacking.
- The subscription service has issues with video and audio quality, as well as a high price point.
- The hardware and software components are unreliable and difficult to use.
- The company has had issues with honoring warranties and providing adequate customer support.
Hydrow ships to the continental US only and does not offer international shipping at this time. The brand offers two types of delivery services: Hydrow Standard Delivery and Hydrow Delivery and In-Home Assembly. Hydrow Standard Delivery is the default option for apartment and condo residents, and the delivery personnel will leave the boxed Hydrow as close to the first entrance of the building as possible. If customers require help bringing the Hydrow to their door or room of choice, they should select Hydrow Delivery and In-Home Assembly as a shipping option when placing their order. Hydrow does not offer expedited shipping or shipping deals for purchases over a certain price. Please note that Hydrow cannot ship to PO boxes, APO, FPO, DPO destinations, or to freight forwarders.
Hydrow offers a 30-day return policy for customers who purchase directly from their online store and are not eligible for the Hydrow 30-Day Risk-Free Home Trial. Customers can request a return within 30 days of delivery, but will be charged a $250 return shipping fee which will be deducted from their refund. Hydrow reserves the right to refuse a refund or charge additional restocking fees if the returned item is damaged, missing parts, or shows signs of abuse. Refunds will only be credited back to the original payment method. Hydrow's return policy does not cover ordinary wear and tear, or damage caused by improper use or accidents. Apparel, headphones, heart rate monitors, and other fitness accessories cannot be returned if they have been opened, used, worn, or were a marked down/sale item.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
65
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
69
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100
This brand offers products that are on the pricey side.
Target Audience
Fitness enthusiasts, wellness seekers, community-minded
Stereotype
Fitness enthusiast
Pricing Rating
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Sustainability Score
65
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100
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Quality Score
70
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100
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DTCetc Score
69
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100
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