Gentle Herd

Gentle Herd is a luxury fashion brand founded in Inner Mongolia, known for its high-quality cashmere and wool products. The brand takes pride in providing a comfortable and free life for their herd, resulting in the finest and most exquisite materials. Gentle Herd offers a low-profile image with high-grade quality style, perfect for customers who appreciate timeless pieces that can be worn for a lifetime. The brand's classic and environmental-friendly ethos is reflected in every piece, making it not only a fashion statement but a lifestyle. Gentle Herd's online platforms cater to customers globally, offering multiple websites targeting different countries.

Gentle Herd customers are fashion-conscious individuals who appreciate high-quality, timeless cashmere and wool products. These customers value the brand's commitment to animal welfare, environmental friendliness, and the use of the finest materials. Gentle Herd appeals to those who want to invest in long-lasting, stylish, and luxurious pieces that make both a fashion statement and represent a responsible lifestyle choice.

• The quality of Gentle Herd products is very good, even compared to high-end outlets.
• Their customer service is impressive, with quick responses to emails and easy return handling.
• The fabrics and designs of their products are great, and offer good value for the price.
• Their products are unique and of great quality, with simple and elegant designs.

• Customers have experienced significant delays in receiving their orders.
• The customer service needs improvement and some customers have reported difficulties in getting their issues resolved.
• There have been issues with incorrect items being shipped and difficulties in getting refunds or exchanges.
• The sizing information on the website may not be accurate, leading to some customers receiving ill-fitting items.
• The return policy could be more customer-friendly and some customers have reported difficulties in initiating returns.
• There have been concerns raised about the company's reputation and shipping practices.

Gentle Herd provides a shipping policy that ensures every Cashmere/wool item is up to their high standard. The brand requires 3 business days to process orders before shipping, and the delivery time usually takes 7-15 business days. Customers can use the tracking number provided to follow the order status on the Gentle Herd website or official shipping carrier website. Free shipping is available for purchases over $199, and all duties and taxes are calculated and paid at checkout, with no additional charges upon delivery. However, free shipping is not available for some particular countries. The brand ships to various countries and regions, with different shipping prices and charges depending on the location.

Gentle Herd has a 28 Day Return and Exchanges Policy. The customer must provide the return tracking number of the receipt and keep the original packaging in the same condition as when they received it, including all tags and boxes. Non-returnable items are final sale items that do not qualify for returns and exchanges. Customized or modified items are also considered final sales and cannot be returned. The actual shipping fee and return shipping costs are not refundable if the customer is not satisfied with an order for personal reasons. If customers receive the wrong item or a damaged product, they need to pre-pay the return shipping fee. The refund usually takes up to 5 business days to show on the customer's account.