Princess Polly

Princess Polly, an online fashion retailer, has been dedicated to delivering the latest trends since its inception in 2010. Through providing quality fashion and excellent customer service, it has grown substantially. Princess Polly aims to make trendy fashion sustainable and accessible by transitioning products to be made with lower environmental impact material. They're dedicated to creating positive lasting change in the fashion industry, putting people, planet, and community first. They've been part of the United Nations Global Compact since 2021 aligning their mission with the UN Sustainable Development Goals. Their initiatives include ethical sourcing from factories with valid manufacturing audits, reaching net-zero GHG emissions by 2050, making their range completely sustainable by 2030, and promoting equality and diversity while donating annually to charities.

Princess Polly customers are fashion-forward individuals who appreciate on-trend and quality fashion at accessible prices. They value the brand's commitment to sustainable sourcing and high-quality materials. Princess Polly's clientele likely consists of people who enjoy staying current with fashion trends and want to support a brand that prioritizes sustainability.

• Princess Polly makes it quick and easy to order online, ships orders immediately, and offers happy returns
• Princess Polly stays on top of trends and offers a size range that fits all, including plus-size girls
• Princess Polly’s website and app are easy to navigate, making it easy to find exactly what customers need
• Princess Polly offers more affordable prices compared to other retailers
• Clothing pieces from Princess Polly are of great quality and worth the price

• Delivery and customer service need improvement
• Quality of items received could be better
• Refund policy could be more customer-friendly
• Customer service could be more polite and helpful

Princess Polly has a variety of shipping options available for customers based on their preferences and needs. Standard Shipping is free for orders over $50 and costs $6.99 USD for orders under $50, delivering within 3-6 business days, with same-day dispatch if ordered before 2 PM PT. Express Shipping, priced at $3.99 USD (orders over $50) or $9.99 USD (orders under $50), delivers within 3-4 business days. Expedited Shipping, at $15.99 USD (orders over $50) or $22.99 USD (orders under $50), ensures delivery within 2 business days. Overnight/Next Business Day Shipping, available for $22.99 USD (orders over $50) or $27.99 USD (orders under $50), delivers within 1 business day, but orders must be placed before 2 PM PT and is limited to USA customers. Local Next Business Day, costing $3.99 (orders over $50) or $9.99 (orders under $50), is offered in select Greater Los Angeles zip codes with same-day dispatch before 2 PM PT. No PO Box or Parcel Locker delivery available for this option.

Princess Polly has a 30-day return policy. For safety, returns undergo a 3-day quarantine before processing. Expect a 6-day processing time. Refunds, subject to bank clearance, appear within 7 business days on the original payment method.