Set Active

Set Active offers sophisticated activewear and everyday essentials that never sacrifice comfort. Their color-coordinated sets are cut to perfection and made to collect. They prioritize open conversation and connection with their customers.

Category
Apparel
Socials
57
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
No items found.

DTCetc’s Take

About Set Active

Set Active is a brand that was founded by Lindsay Carter and Joe Vann that offers a range of activewear and everyday essentials that are designed to blur the line between form and function. Set Active believes that customers should never have to choose between style and comfort, which is why they offer sophisticated styles that never sacrifice comfort. Each piece is cut to perfection, color-coordinated in a matching set, and made to collect. From life-changing activewear to an ever-growing range of SET Sweats, Basics, and more, Set Active has something for everyone. The brand is all about open conversation, continuous innovation, and true connection with their customers. They are a community first and a brand second, and they live to create what their customers want.

Who Shops At Set Active

Set Active customers are individuals who appreciate activewear and everyday essentials that combine style and comfort. They value sophisticated designs, color-coordinated sets, and clothing that blurs the line between form and function. Set Active's clientele likely consists of people who seek a brand that encourages open conversation, continuous innovation, and a strong connection with its customers.

What customers love about Set Active

Here's what shoppers have to say:
  • The quality of their clothes is never disappointing, and they offer a variety of colors and styles.
  • Their community engagement on Instagram is appreciated, and they take advice from their followers.
  • Their workout sets are comfortable and stylish.
  • Their products are worth the price point.
  • Their Scultflex leggings are comparable to Gymshark Vital Seamless.
Cons
  • The quality of Set Active's products has declined, with some sets being too thin and unsupportive.
  • There have been issues with quality control, causing some customers to lose faith in the brand.
  • Set Active's products are not worth the high price point they are sold at.
  • Some customers have received orders that were ill-fitting and unflattering.
  • The brand has been criticized for being unprofessional and slow to ship packages.
  • Customers have reported a lack of updates on the status of their orders.
  • Set Active may need to hire more staff to fulfill orders in a timely manner.

Set Active's Shipping Policy

Set Active offers free domestic shipping for orders over $175, with a flat rate of $6.95 for orders below that amount. For international orders, free shipping is available for orders over $250, with a flat rate of $20 for orders below that amount. Processing time for domestic orders typically takes 5-7 business days, with an expected arrival time of 7-15 business days. International orders may take up to 10-15 business days to arrive. Customers should note that international orders may be subject to additional customs fees during checkout, and Set Active is not responsible for any duties or import taxes. The brand also offers Route Package Protection for lost, stolen, or damaged packages, with fees ranging from $0.98 to 2% of the order subtotal.

Set Active's Return Policy

Set Active offers a flexible return policy for their customers. If you are not completely satisfied with your SET pieces, you may return them for a full refund within 14 days of receiving your order. If you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit. The company will only accept items that are new and unworn. If the returned item(s) shows any signs of wear or damage beyond reasonable repair, you will be offered a 20% refund. Shipping fees are non-refundable. All sale items are non-refundable and are not eligible for exchange. International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, visit the portal on their website. If you’d like to exchange your item, please send it back as a return and place a new order. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
57
/
100
This brand offers products that are on the pricey side.
Target Audience

Style-conscious activewear enthusiasts

Stereotype

Athleisure

Pricing Rating
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70
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Sustainability Score
50
/
100
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Quality Score
60
/
100
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DTCetc Score
57
/
100
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Set Active on Socials

View this profile on Instagram

Set Active (@Set Active) • Instagram photos and videos

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