SET Active

SET Active is a clothing brand designed to simplify everyday life. Its core goals are to simplify dressing routines and create an inclusive community where every individual feels acknowledged. Integrating function and style, they offer a range of clothes including activewear, sweatwear, and sleepwear suitable for any daily activity. SET Active is community-oriented and engages its customers in open discussions while continuously striving for innovation that matches their preferences. This approach sets the company apart as it shapes trends with a bold and risk-taking mentality.

SET Active customers are individuals who appreciate activewear and everyday essentials that combine style and comfort. They value sophisticated designs, color-coordinated sets, and clothing that blurs the line between form and function. SET Active's clientele likely consists of people who seek a brand that encourages open conversation, continuous innovation, and a strong connection with its customers.

• SET Active's clothes are never disappointing in quality, and they come in a variety of colors and styles
• SET Active’s community engagement on Instagram is appreciated; they take advice from their followers
• SET Active’s workout sets are comfortable and stylish
• SET Active’s products are worth the price point
• SET Active’s Scultflex leggings are comparable to Gymshark Vital Seamless

• The quality of SET Active's products has declined, with some sets being too thin and unsupportive
• There have been issues with quality control, causing some customers to lose faith in the brand
• SET Active's products are not worth the high price point they are sold at.
• Some customers have received orders that were ill-fitting and unflattering
• The brand has been criticized for being unprofessional and slow to ship packages
• Customers have reported a lack of updates on the status of their orders
• SET Active may need to hire more staff to fulfill orders in a timely manner

SET Active offers free domestic shipping for orders over $175, with a flat rate of $6.95 for orders below that amount. For international orders, free shipping is available for orders over $250, with a flat rate of $20 for orders below that amount. Processing time for domestic orders typically takes 1 to 3 business days, with an expected arrival time of 6-10 business days. International orders may take up to 17 to 25 business days to arrive. Customers should note that international orders may be subject to additional customs fees during checkout, and SET Active is not responsible for any duties or import taxes. The brand also offers Route Package Protection for lost, stolen, or damaged packages, with fees ranging from $0.98 to 2% of the order subtotal.

Customers of SET Active have a window of 14 days to return their purchases for a full refund, while exchanges or store credit requests can be made within 30 days. Upon initiating a return, items must be shipped back within 7 days. Exchanges are subject to availability and are only secured upon receipt of the return. Returned items must be new and unworn; otherwise, reimbursement or store credit may be affected. International orders have a 21-day return window. Shipping fees are non-refundable, and sale items are not eligible for return or exchange. Customers must send returns to SET Active's warehouse in Vernon, CA, including their order number and name for reference. Processing returns or exchanges typically takes 5-7 business days upon receipt by SET Active.