Felix Gray

Introducing Felix Gray, the leading brand in Digital Wellness. Their high-quality blue light eyewear filters harmful blue light, enhances visual clarity, and reduces eye strain. Empowering individuals to thrive in the modern world.

Category
Wellness
Specialty
Socials
55
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Felix Gray

Felix Gray is a leading brand in the field of Digital Wellness, dedicated to improving our relationship with technology. Founded by David Roger and Chris Benedict in 2015, Felix Gray has quickly become a trusted name in the industry. Based in the United States, Felix Gray offers a range of high-quality Blue Light eyewear that effectively filters out harmful blue light emitted by digital devices. With a focus on research-backed products, Felix Gray ensures that their eyewear not only provides protection but also enhances visual clarity and reduces eye strain. By prioritizing the well-being of their customers, Felix Gray empowers individuals to thrive in our modern world.

Who Shops At Felix Gray

Felix Gray resonates with the modern, health-conscious, tech-savvy individuals who prioritize their wellbeing without compromising style. These customers are often found glued to screens, be it for work or leisure, and appreciate the importance of reducing eye strain and protecting their vision. They value research-backed products and prefer a proactive approach to health, making Felix Gray's Blue Light eyewear an essential part of their daily routine. Whether they're in a professional setting, on a gaming marathon, or indulging in a Netflix binge, the Felix Gray customer is one who seamlessly blends technology, wellness, and fashion.

What customers love about Felix Gray

Here's what shoppers have to say:
  • The blue frames are loved by customers and they appreciate having the option to order multiple pairs for different locations.
  • The glasses are of high quality and have held up well over time. Customers use them extensively and are satisfied with their durability.
  • Customers have found that wearing the glasses before bed helps them fall asleep earlier and reduces screen time before sleep.
  • The glasses have made a noticeable difference for customers who spend long hours in front of screens, helping to prevent headaches and eye strain.
  • The glasses have a perfect fit for those with small frames.
  • Customers have purchased the glasses as gifts for loved ones who work long hours on computers and have received positive feedback.
  • Nurses who spend long hours monitoring patients via computer have found relief from eye strain and improved vision with Felix Gray Daily Lenses.
Cons
  • The frames were not comfortable to wear and did not fit properly.
  • The glasses were not secure and fell off easily, making them impractical to wear with a mask.
  • The supplement had an unpleasant odor and contained potentially harmful levels of Vitamin E.
  • The glasses were flimsy and did not provide the necessary flexibility.
  • The glasses were only available in limited sizes, excluding those with larger faces.
  • The glasses were too big and did not stay in place on the face.
  • The glasses were effective at reducing eyestrain, but were not the right size for the face.
  • The glasses were comfortable to wear, but the design was unflattering.
  • The glasses were praised for their quality and design, but were too small and had to be returned.
  • The customer service experience was positive.

Felix Gray's Shipping Policy

Felix Gray offers a variety of shipping options for their customers. For domestic orders within the United States, they provide free standard shipping with an estimated delivery time of 3-5 business days. They also offer expedited shipping options for an additional charge, including UPS 3 Day or USPS Priority for P.O. boxes for $15.00, and UPS Next Day Air or USPS Express for P.O. boxes for $30.00. It's important to note that expedited shipping charges are non-refundable after the order is shipped. Prescription glasses may take longer to process, with an estimated shipping time of 5-7 business days once a valid eyeglass prescription is received. For international customers, Felix Gray has partnered with MyUS.com, a shopping and shipping consolidator, to offer international shipping to over 225 countries. However, they do not fulfill international prescription orders and do not offer free international shipping, returns, or exchanges. It's recommended to check the specific shipping details and rates on the Felix Gray website or contact their customer service for more information.

Felix Gray's Return Policy

Felix Gray offers a 30-day hassle-free return policy for their products. This means that customers have 30 days from the delivery date to request a return. However, gift card purchases are non-refundable. To initiate a return or exchange, customers can visit the Return Portal at felixgray.happyreturns.com. If any issues arise during the return process, customers can contact the company at help@felixgray.com, providing their order number. Once the return request is received, Felix Gray will provide a prepaid USPS label for customers to ship back their glasses. Refunds will be processed upon receipt of the original glasses at the Quality Control and Fulfillment Center. It is important for customers to inspect their order upon reception and contact Felix Gray immediately if the item is defective, damaged, or if they receive the wrong item. The company will evaluate the issue and make it right. Returns on glasses orders outside of the 30-day window are unable to be processed. Once a refund is processed, it may take 5-8 business days for it to be reflected on the customer's statement.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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50
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
55
/
100
This brand offers products that are on the pricey side.
Target Audience

Digital wellness enthusiasts

Stereotype

Tech-savvy

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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50
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Sustainability Score
50
/
100
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Quality Score
70
/
100
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DTCetc Score
55
/
100
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Felix Gray on Socials

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Felix Gray (@Felix Gray) • Instagram photos and videos

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