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Waldo
Waldo, the UK-based eyecare brand, offers affordable high-quality contact lenses and products with in-house opticians and customer service. Partnering with certified suppliers, it's a modern solution for enjoyable eyecare.
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DTCetc’s Take
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Waldo is a modern eyecare brand founded by Ashleigh Hinde and Brendan O'Brien in 2017. Waldo offers a range of high-quality contact lenses and eyecare products that are designed to make your everyday routine enjoyable. By removing the complex distribution in the industry, Waldo is able to offer top-quality products without the high cost. With registered opticians in-house and a dedicated customer service team, Waldo aims to make eyecare a positive and enjoyable experience for its customers. By partnering with internationally recognized and certified suppliers, Waldo ensures that its products always meet the high quality standards that its customers deserve.
Waldo shoppers are people who want high-quality contact lenses and eyecare products at affordable prices. They appreciate the brand's dedication to customer service and its partnerships with internationally recognized and certified suppliers.
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Here's what shoppers have to say:
- Waldo lenses stay moist all day and are of great quality.
- Customer service is amazing and helpful.
- Price is great and shipping is fast.
- Contacts fit well and are very comfortable.
- Waldo's website is easy to navigate and convenient.
- Renewal contacts are delivered in a timely manner.
- Waldo's customer service goes above and beyond to address any issues.
- Overall, Waldo lenses are better than other brands in terms of moisture and quality.
Cons
- Delivery times can be delayed
- Some customers have reported being charged before receiving trial packs
- Orders may take longer than expected to arrive
- Cancelling subscriptions can be difficult and some customers have reported being charged after cancellation
- Product quality and supply may not meet expectations
- There have been reports of customers being signed up for subscriptions without receiving products
Waldo's shipping policy states that there is a 2.95 delivery fee for the 10-day Waldo Original trial or 4.95 for Waldo Vitamin. However, subsequent renewal shipments will be free of charge.
Waldo has a return policy that allows customers to return their order within 30 days of receiving it. To initiate a return, customers need to contact the company via text, email, or phone using the contact details provided. The boxes must be unopened to be eligible for a full refund, exchange, or credit to the customer's account. However, if the packaging has been opened, the company cannot accept any returns as contact lenses are considered a medical device. If the packaging arrives damaged, customers should contact the company with the lot number to receive replacement lenses. Waldo does not provide a shipping label for returns at this time.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
79
/
100
This brand offers products that are on the pricey side.
Target Audience
Modern, quality, affordable
Stereotype
Modern
Pricing Rating
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Sustainability Score
70
/
100
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Quality Score
80
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100
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DTCetc Score
79
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100
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