Waldo
Waldo, the UK-based eyecare brand, offers affordable high-quality contact lenses and products with in-house opticians and customer service. Partnering with certified suppliers, it's a modern solution for enjoyable eyecare.
The story
Waldo is a contact lens brand that is currently winding down its online storefront. The company is transitioning to a new chapter and is not processing new orders during this period.
Waldo is for people who wear contact lenses.
The DTCetc bottomline
What customers say
- Customers can view their order history by logging into their account
- Prescription and subscription information is available by contacting customer service
- Customers can request copies of invoices through customer service
Waldo shipping policy
Waldo's shipping policy states that there is a 2.95 delivery fee for the 10-day Waldo Original trial or 4.95 for Waldo Vitamin. However, subsequent renewal shipments will be free of charge.
Waldo return policy
30-day return window
Waldo has a return policy that allows customers to return their order within 30 days of receiving it. To initiate a return, customers need to contact the company via text, email, or phone using the contact details provided. The boxes must be unopened to be eligible for a full refund, exchange, or credit to the customer's account. However, if the packaging has been opened, the company cannot accept any returns as contact lenses are considered a medical device. If the packaging arrives damaged, customers should contact the company with the lot number to receive replacement lenses. Waldo does not provide a shipping label for returns at this time.
