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Pair Eyewear
Pair Eyewear offers a fresh take on eyewear, allowing customers to express their personality and style with dynamic designs. With in-house designs, affordable pricing, and a commitment to giving back, Pair Eyewear is a brand to watch.
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DTCetc Score
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Pair Eyewear was founded in 2018 by Nathan Kondamuri and Sophia Edelstein. The company offers a unique and dynamic selection of eyewear that allows customers to express their personality and style. Pair Eyewear understands that wearing the same glasses every day can be dull, and they encourage customers to embrace change and reward their evolving passions with their eyewear. The company designs their glasses in-house, allowing them to provide high-quality eyewear at an affordable price. Additionally, Pair Eyewear is committed to giving back, partnering with The Eyelliance to provide glasses and vision care to children in need. Overall, Pair Eyewear offers a fresh and exciting approach to eyewear that customers are sure to love.
Pair Eyewear shoppers are individuals who want to express their personality and style through dynamic eyewear. They appreciate the brand's in-house designs, affordable pricing, and commitment to giving back by providing glasses and vision care to children in need.
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Here's what shoppers have to say:
- Pair Eyewear offers a huge selection of top frames.
- The online ordering process is easy and convenient.
- The base frame is affordable .
- There are endless style options available to choose from.
- Customers can enjoy a free 30-day trial and return their glasses if they're not satisfied.
- Different lenses are available, including blue light filter, UV protection, and bifocal lenses.
- Customers with out-of-network vision insurance benefits can submit their Pair Eyewear receipt for reimbursement.
- The glasses are water-resistant, anti-reflective, and scratch-resistant.
- Pair Eyewear offers prescription eyewear and base frames.
- The frames are interchangeable, and there are exclusive frames available.
- Kid-friendly frames are also available.
- PAIRCare is available for customers who need assistance with their glasses.
- Polycarbonate lenses are available for added durability.
- The pricing is reasonable and affordable.
- Free shipping and returns are offered.
Cons
- The quality of the frames could be improved.
- The cost of lens upgrades is higher than some other brands.
- The selection of base frame styles is limited for both kids and adults.
- The shipping process could be faster and customer service could be more responsive.
- Discounts and promotions are not very frequent or substantial.
Pair Eyewear offers complimentary shipping for orders over $100 within Canada. For orders under $100, there is an additional shipping cost of $25. Delivery times may vary depending on the province, but customers can expect to receive their orders within 8-14 business days. For US orders, Pair Eyewear offers free shipping for orders over $45, with a $6 shipping cost for orders under that amount. Faster shipping options are available for additional costs, ranging from $15 for priority shipping to $60 for rush shipping. However, expedited shipping only expedites the shipment of the order, not the processing time. Shipping to Canada costs an additional $25, but free shipping is available for orders meeting a $100 minimum. Once an order is placed and the prescription is received, it takes around 10-14 business days for the order to arrive.
Pair Eyewear offers a 30-day return and exchange policy for their Pairs, Top Frames, and accessories. Customers can initiate returns and exchanges by using the Loop Return/Exchange system found on their website. If a Pair has lens add-ons, customers need to contact the team before processing the return to ensure these items are manually marked as "fulfilled" in their system. The company refunds the full amount to every customer who requests a refund, but there could be a slight difference in the cost due to conversion rates. If there is a discrepancy, customers can receive the remaining amount on a gift card for store credit. If customers need to exchange an item, they can choose the "Store Credit" option to receive a gift card code via email to place an order for the item they want. Customers need to use the return label on the confirmation page to send the items back to Pair Eyewear. If returning multiple orders, customers must ensure they return their items separately with the coordinating prepaid shipping label, or their refunds may not automatically process. If any items cannot be returned, the company states it explicitly in the return policy.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
83
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100
This brand offers products that are on the pricey side.
DTCetc Score
83
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100
This brand offers products that are on the pricey side.
Target Audience
Expressive, stylish, socially conscious
Stereotype
Individualistic
Pricing Rating
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Sustainability Score
75
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100
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Quality Score
83
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100
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DTCetc Score
83
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100
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