Face Theory

Face Theory was founded in 2015 by a team of skincare enthusiasts and believes in combining the best of nature and science to create effective and affordable skincare solutions that are vegan and cruelty-free. Face Theory celebrates authenticity and empowers its community by listening to their feedback to improve its products. The brand is committed to using sustainable packaging and has phased out single-use plastic. With a 365-day money-back guarantee, Face Theory offers beauty with reason and a guarantee.

Skincare enthusiasts who are passionate about vegan and cruelty-free products that combine the best of nature and science will be drawn to Face Theory. These customers appreciate the brand's commitment to sustainability, listening to customer feedback, and the 365-day money-back guarantee, which provides confidence in their purchases.

• Facetheory products are game changers for the skin, delivering on their promises.
• Facetheory helped combat skin problems, resulting in clearer, better-looking skin.
• Delivery is fast, and the packaging is well-made with the environment in mind.
• Facetheory offers the best products and great deals, with responsive customer support.
• The product received was as described on the website, and further testing is needed to determine its effectiveness.

• The brand has experienced issues with customer service and fulfillment
• Some customers have reported difficulty affording the products due to recent price increases
• There have been instances of damaged or missing products during shipping

Face Theory offers various shipping options for both domestic and international orders. For orders within the UK, delivery is free on spends over £25 and is sent via Evri on a three to five working day tracked service. Customers can also upgrade to next day delivery for £3.99 or DPD next working day for £4.99. For EU delivery, shipping costs are between £4.99 to £9.99, depending on the zone, and delivery takes about five working days. International delivery to the rest of the world is £9.99, and delivery takes between five to ten working days. Customers outside of the EU may have to pay customs charges on receipt in their own country.

Face Theory has a generous returns policy that allows customers to exchange or refund their purchase if they are not completely satisfied with the product and do not notice any visible improvement in their skin within 365 days. Refunds exclude delivery charges, and there is a maximum refund limit of £75 over any 365 day period. Magnitone and other cleansing brushes are excluded from this policy, and customers can return them within 30 days or to the manufacturer after 30 days if the product is defective.