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Crabtree And Evelyn
Crabtree And Evelyn is a luxury brand that offers high-quality beauty and lifestyle products inspired by global destinations. Their unique scents and ingredients make them the go-to for those who appreciate sophistication.
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DTCetc Score
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DTCetc’s Take
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Crabtree And Evelyn was founded in 1971 by Cy Harvey. The brand's inspiration comes from Cy's love for traveling and exploring the world's coolest destinations. Crabtree And Evelyn started as a small shop called the Soap Box, selling unique soaps collected during Cy's travels. Today, Crabtree And Evelyn is a global business that offers the best beauty products and lifestyle accessories from around the world. The brand's mission is to connect people and cultures by sharing their stories and products. Crabtree And Evelyn offers a wide range of products, including fragrances, body care, hand care, and home fragrances. The brand is known for its high-quality ingredients and unique scents, making it a go-to for those who appreciate luxury and sophistication.
Crabtree And Evelyn's clientele consists of people who appreciate luxury and sophistication in their beauty products and lifestyle accessories. They are drawn to the brand's high-quality ingredients, unique scents, and the global stories behind their products.
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Here's what shoppers have to say:
- Excellent customer service, with quick and helpful responses to queries
- Prompt delivery and well-packaged products
- Efficient resolution of any issues or errors with orders
- High-quality and pleasant-smelling products, such as hand cream, candles, and diffusers
Cons
- Customers have reported poor customer service experiences, including unhelpful resolutions and long wait times for responses.
- Multiple customers have received incomplete or damaged orders and have had difficulty getting replacements or refunds.
- Some customers have had trouble contacting customer care and have not received responses to emails or phone calls.
- There have been instances of faulty products, and customers have had difficulty getting assistance or refunds for these items.
- Several customers have expressed disappointment with recent changes to the company's branding and have noticed a decline in customer service quality.
Crabtree And Evelyn offers standard and express delivery options for domestic orders within the UK. Standard delivery takes 3-5 business days and costs £3.95, while express delivery is available for next-day delivery for orders placed by 3pm Monday-Thursday or for delivery the following Monday if ordered by 2:30pm Friday. The cost for express delivery is £5.95. Free standard delivery is available for orders over £55. Deliveries are made Monday-Friday, excluding national holidays, and orders cannot be split and must be delivered to a single address. The brand does not offer international deliveries from this store.
Crabtree And Evelyn's return policy states that only original, unused, and sealed goods are eligible for return. Gift cards cannot be returned or refunded. The company reserves the right to limit or deny returns. Refunds, excluding shipping and handling charges, will be applied to the debit or credit card account used for the original order. Customers must follow the instructions provided by Crabtree And Evelyn to return a purchased item.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
65
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100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
69
/
100
This brand offers products that are on the pricey side.
Target Audience
Luxury enthusiasts
Stereotype
Sophisticate
Pricing Rating
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Sustainability Score
65
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100
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Quality Score
70
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100
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DTCetc Score
69
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100
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