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Snow
Snow's unique at-home teeth whitening kit is used by Hollywood's leading celebrities for a reason: it works. This home system combines high intensity lasers with a proprietary formula to instantly dissolve stains and brighten teeth, so you'll never need to worry about uneven coloring from in-office treatments. And that dazzling smile will have your friends saying "snow" why did you wait so long?
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DTCetc’s Take
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Snow is a premium oral care brand founded by Josh Snow in 2017. Based on the belief that everyone deserves a confident and beautiful smile, Snow offers a range of oral cosmetic products that deliver professional-level results at home. Their award-winning lineup includes teeth whitening strips and systems that have been formulated and enhanced over several years to be best-in-class. Snow is the best-selling teeth whitening brand at major retailers like Best Buy, and is also sold at Bed Bath & Beyond and Target.com. With a mission to be the global leader in premium oral cosmetics, Snow aims to help millions of people smile fearlessly. As a new customer, you can trust Snow to bring innovative and efficacious products that enhance your confidence and oral care routine.
Snow customers are individuals who desire a confident and beautiful smile with premium oral care products. They appreciate the brand's focus on delivering professional-level results at home, with innovative teeth whitening solutions. Snow's clientele likely consists of people who value self-confidence and are committed to enhancing their oral care routine.
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Here's what shoppers have to say:
- Snow's customer service is exceptional, going above and beyond to help customers.
- Quick and efficient responses from customer service when issues arise.
- The teeth whitening system is effective and produces noticeable results after just a few uses.
- The toothbrush and whitening system are great for the whole family.
- The products are gentle on teeth and cause no sensitivity issues.
Cons
- Customer service can be unresponsive and slow to resolve issues
- Some customers have reported receiving faulty or non-functioning products
- Shipping and fulfillment issues have been reported, including missing or delayed orders
- Overall, there have been concerns about the quality and reliability of Snow's products and customer service
Snow offers both domestic and international shipping. Processing times for domestic orders range from 2-5 business days, and shipping rates are calculated at checkout. Domestic orders of $99 or more qualify for free standard shipping. Snow uses UPS and USPS for domestic shipping, with estimated delivery times of 3-5 business days and 3-8 business days, respectively. For international shipping, Snow uses Passport Shipping with an estimated delivery time of 10-14 business days. Customs and duty fees for international orders are assumed by Snow, and customers may be eligible for reimbursement if verified fees are incurred. Snow will replace orders that have been damaged during shipping, but does not accept responsibility for lost or stolen items that have been confirmed as delivered by the courier.
Snow offers a 30-day return policy for customers who are not fully satisfied with their purchase. Items purchased directly from Snow between December 1 and December 31 are eligible for return through February 15 of the following year. Customers may request a return or refund for any authentic product purchased on Snow's site, through authorized retail stores or online retail partners. To initiate a return request, customers may use Snow's self-service return portal. All returns must be requested within 30 days of the purchase date and must include all accessories originally included with the purchase. Snow will refund the cost of the product to the original payment method, less any shipping and handling charges paid. Shipping and handling charges are non-refundable. Open product returns will be charged a restocking fee of 10% of the original price of the product(s). Snow does not accept return drop-offs at their warehouse. Snow does not accept responsibility for mis-shipped orders due to incorrect addresses entered by the purchaser.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
80
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This brand offers products that are on the pricey side.
DTCetc Score
81
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This brand offers products that are on the pricey side.
Target Audience
Confident, premium, innovative
Stereotype
Image-conscious
Pricing Rating
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Sustainability Score
75
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Quality Score
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DTCetc Score
81
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100
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