Min & Mon

Min & Mon, co-founded by two Colombian-born entrepreneurs, is a brand steeped in the preservation of artisanal traditions. Their model prioritizes fair trade practices and cherishes the human connection involved in handcrafted production. Min & Mon also believes in social justice, implementing principles such as resource access, equity, and diversity throughout their operations. Co-founders draw insight from personal experiences as immigrants in America, propelling ongoing growth toward better society-wide wealth distribution. Moreover, with an eye to the future dictated by environmental sustainability needs, waste reduction, and conservation drive daily business activity to secure a thriving planet for future generations. Min & Mon demonstrates this through partnerships like those with the indigenous Wayuu community alongside a sustainable material use ethos within product ranges.

Min & Mon shoppers are fashion-forward individuals who value uniqueness and individuality. They're drawn to playful and whimsical designs that are more than just a fashion statement, but rather, an expression of their personal style and personality. They appreciate hand-designed, thought-provoking creations that spark conversations and smiles. At the same time, these shoppers are socially and environmentally conscious. They respect and value brands that uphold fair trade practices, support traditional artisan communities, and promote sustainability. These shoppers believe in using their purchasing power to make a positive impact, and they align with Min & Mon's mission to create a more inclusive and conscious fashion community.

• Customers love the whimsical and unique designs of Min & Mon bags
• Customers appreciate the hand-painted bags from the Min & Mon and find the sales associates helpful

• The product did not match the advertised color
• Orders are taking an extended period of time to be delivered without any resolution or response from the company
• Delivery issues have occurred, and the company's solution was to file a police report for a refund or replacement
• Delivery problems have arisen with the courier company, and the customer is currently working with them to resolve the issue

Orders from Min & Mon within the U.S. are fulfilled Monday to Friday, with shipping confirmation typically sent within 3-5 business days. International orders are fulfilled in 5-8 business days. Shipping times displayed at checkout reflect the service speed, excluding fulfillment time. Deliveries to the U.S. take 6-10 business days, while international delivery takes 10-16 business days. Free shipping is offered for U.S. and Canada orders over $75 USD, Mexico orders over $3330 MXN, and Australia orders over $465 AUD. Deliveries outside North America require a minimum purchase of $350 USD for free shipping. Shipping to Puerto Rico is free for orders over $300 USD. Orders cannot be shipped to PO boxes, APO/FPO/DPO addresses. Different carriers are used based on location, and any customs fees are the customer's responsibility. If a package is delayed or lost, customers can contact support for assistance. In-store pickup and virtual personal shopping appointments are also available.

Min & Mon's return policy allows eligible items to be returned within 30 days of the order date, provided they are in their original condition with tags attached. Sale items are final sale. Continuous harmful return behavior may lead to bans. Returns must arrive within 10 days of acceptance, or they may be rejected. Gift items are eligible for exchange or store credit with an order receipt. Refunds are at the discretion of management and shipping charges are non-refundable. Exchanges are possible for online orders if items are unworn with tags. Exchange items ship after the original items are received. The return/exchange process starts with a form submission. Promotions may affect return eligibility, and full-price items are typically returnable. Returns by mail require prepaid shipping to Min & Mon's New York address. Refunds process within seven business days, with potential delays depending on the payment method. In-store returns/exchanges are possible within 30 days with the original receipt. Damaged or incorrect items can be resolved through customer care. Exceptions include Handle with Care products, which must be returned within 14 days, excluding worn items.