Merit

Merit is a luxury beauty brand founded by Katherine Power and Hillary Kerr in 2020. The brand believes in safe and clean self-care routines, which is why all of their products are EU and Clean at Sephora compliant. Merit's product line includes skin-loving makeup products that are enriched with plant-based squalane, vitamin B5, and antioxidants. The brand has also partnered with Biba de Sousa, a renowned facialist, to eliminate potentially acne-triggering ingredients from their products. Merit is committed to being vegan, cruelty-free, and certified by Leaping Bunny. The brand aims to reduce virgin plastic in their products and operations and uses recyclable, reusable, or biodegradable packaging for their shipments. With Merit, customers can enjoy luxury beauty products that are safe for their skin and the planet.

Merit customers are individuals who value safe, clean, and luxurious beauty products. They appreciate the brand's commitment to being vegan, cruelty-free, and environmentally friendly. Merit shoppers are drawn to the skin-loving makeup products that are free from potentially acne-triggering ingredients and enjoy the brand's partnership with renowned facialist Biba de Sousa.

• Merit's customer service is excellent, providing quick responses and helpful recommendations for shade selection.
• The brand's focus on minimalist beauty is appreciated, especially for those working from home.
• The products are high-quality and accurately represented on the website.
• Merit's team is responsive and helpful in resolving any issues with their products.
• Customers can save money by ordering smaller sets and individual items, rather than the full bundle.

• Poor quality control
• Lackluster customer service
• Possible issues with unauthorized payments
• Inconsistent product quality
• Short-lived results from certain products

Merit offers shipping to the continental U.S., Hawaii, Alaska, Puerto Rico, Canada, and the UK. However, international and Hawaii/Alaska shipping may experience slightly longer delivery times. The brand does not accept orders billed to P.O. boxes or freight forwarders. Standard shipping is free for orders over $40 USD in the U.S., $50 CAD in Canada, and £50 GBP in the UK. Orders under these amounts have flat fee shipping costs. All orders are processed within 1-3 business days and shipped with DHL, FedEx 2-Day, or USPS. Standard shipping requires 3-5 business days for delivery, while expedited shipping requires 1-3 business days for delivery, after processing. Merit does not ship on weekends or major holidays.

Merit offers a 30-day return policy for their products. If a customer is not satisfied with a product, they can email Merit to initiate a refund or exchange. Shipping charges are non-refundable, and returns are not accepted for products sold as part of a set unless the full set is returned. If a customer wishes to keep some of the products, they can exchange them for an item of equal or lesser value.