Jimmy Fairly

Introducing Jimmy Fairly, a French eyewear brand founded in 2011 by Antoine Mocquard and Sacha Bostoni. With over 14 stores in the UK and counting, Jimmy Fairly offers quality styles at fair prices with a positive social and sustainable impact. Their mission is to bring back great styles to the optical world with a smile. The brand is committed to creating premium on-trend styles that are kinder to the planet, using renewable materials such as bio-based polymer made from oyster shell or castor oil. Jimmy Fairly also has a Buy One Give One Program in partnership with global charity RestoringVision, where for every pair of glasses bought, a pair is financed for someone in need. With gender-balanced teams, green energy, and biodegradable bags, Jimmy Fairly is a conscious brand that values quality, sustainability, and social impact.

Jimmy Fairly customers are style-conscious individuals who value sustainable and socially responsible eyewear. The brand's commitment to renewable materials and giving back through their Buy One Give One program appeals to those who prioritize quality, sustainability, and social impact.

• The glasses are of amazing quality for the price, including prescription lens
• The customer service is excellent, with staff being patient, caring, and giving recommendations tailored to individual needs

• Poor customer service and communication
• Questionable warranty policies and lack of transparency
• Inconsistent treatment of clients and limited staff availability
• Subpar product quality and need for frequent adjustments
• Slow order processing and lack of updates on status

Jimmy Fairly's shipping policy states that for orders containing only a single accessory or one pair of sunglasses without a prescription, they offer same-day shipping for orders placed between Monday and Thursday before noon, with an estimated next-day delivery by 1 pm. For orders placed on Friday before noon, they ship the same day, with an estimated delivery on the following Monday by 1 pm. Orders placed between Friday afternoon and Sunday are shipped on the next working day, with expected delivery the following Tuesday by 1 pm. If orders are placed after midday, an extra day is added for delivery. For orders shipping to Corsica, an extra day is added for estimated delivery.

Jimmy Fairly accepts new condition products in their original packaging attached for a full refund or credit note for online orders in the UK. Personalised products such as prescription glasses are non-returnable. Customers have 30 days from when they receive their order to send back their return. To request a return, customers must email Customer Care with their order number and personal details. If approved, the company will email a free returns label. Returns cannot be made in-store. The brand monitors returns to identify potential misuse or abuse of their return policies and reserves the right to refuse service to anyone.