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From Yours is a skincare brand founded by Navneet Kaur in an effort to reimagine the decades-old skincare industry. Their mission is to simplify skincare by making it personal and sustainable. They have developed a proprietary algorithm that analyzes a customer's skin, lifestyle, and environment to create a personalized skincare routine using clean, active ingredients from the Swiss Alps. From Yours lives by a Clean Beauty++ philosophy, ensuring that their products are safe and effective, compliant with a transparent supply chain, and adhere to stringent testing standards defined by the European Cosmetic Regulations. They are committed to non-wasteful consumption and use 100% recyclable and reusable packaging, as well as airless pump bottles to eliminate product wastage. From Yours is a partner in their customers' skincare journey, making self-care easy and accessible.
From Yours appeals to skincare enthusiasts seeking personalized, sustainable solutions. These shoppers value clean ingredients and eco-friendly packaging, and appreciate a brand that simplifies self-care and caters to their unique needs.
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Here's what shoppers have to say:
- The products have helped clear up skin issues that other products couldn't fix.
- The formula is effective and customers have seen improvement in their skin.
- Customers love specific products like the brightening eye serum and patches.
- The brand uses clean ingredients and avoids harsh active ingredients that can irritate sensitive skin.
- The customer service is excellent and helpful in creating a personalized skincare routine.
Cons
- Auto subscription issue: Some customers have reported issues with cancelling subscriptions and being charged for products they did not want.
- Packaging issue: The packaging of the products has been reported to be fragile and not suitable for those who are prone to accidents or have children around.
- Questionable customization: Some customers have expressed doubts about the level of customization of the products, and have suggested that the fast shipping time may indicate pre-set formulas.
- Inconsistent results: The effectiveness of the products has been reported to vary from person to person, and the eye serum has been noted to be difficult to dispense.
- Poor customer service: Some customers have had negative experiences with customer service, and have reported unhelpful responses to their concerns. The review section was also removed at one point, which has caused frustration among customers.
From Yours is a brand that currently ships to several countries including the United States, Singapore, Australia, New Zealand, Hong Kong, Indonesia, the UK, and Canada. Shipping is only available to postal addresses at the moment, but the brand is expanding and may soon ship to more countries. Full sets and subscriptions always come with free shipping for the countries listed, but for all other countries, there is a flat fee of USD10 on every order. Customers can also unlock free shipping on minimum purchase values that vary by country. After confirming an order, it takes about 2-3 business days to ship the package, and customers receive a shipping confirmation email with a tracking link. Delivery times vary by country, ranging from 3-5 business days for Singapore to 12-14 business days for Australia, New Zealand, the UK, the US, and Canada.
From Yours is a brand that allows returns of their products within 7 days of receiving the order. Customers must get in touch with the support team with their order details and explain the reason for the return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
85
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100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience
Personalized, sustainable skincare enthusiasts
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
85
/
100
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Quality Score
75
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100
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DTCetc Score
84
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100
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Speciality
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Aesop is a skincare brand founded in 1987 in Melbourne, Australia, renowned for its meticulously crafted formulas, natural-feeling products, aromatic scents, and numerous brick and mortar stores. A Certified B Corporation, Aesop collaborates with local charities and offers free samples and 90 days to return products.
Speciality
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