Curology

Curology is a personalized skincare brand founded by Dr. David Lortscher in 2014 and has made personalized skincare accessible in all 50 states. Curology believes that everyone deserves expert care and effective ingredients, which is why they make it easy to access clinically proven ingredients and science-backed treatments without any in-office visits or costly co-pays. Curology is dermatologist-founded and led, and their team of over 100 licensed dermatology providers work with customers to personalize a treatment plan designed for their unique concerns and goals. With Curology, customers can expect expert care and effective ingredients that are tailored to their specific skin needs.

Curology's target customers are individuals who desire personalized skincare solutions backed by expert care and science. They value the convenience of accessing clinically proven ingredients and customized treatment plans without in-office visits or expensive co-pays.

• Curology has helped improve skin by decreasing redness and pimples, fading acne scars, and evening out skin tone.
• Curology is the best skin care brand, providing a glow, softer and clearer skin, and reducing acne and dark spots.
• Curology is a game changer for hormonal acne, making a significant difference with just three steps.
• Curology provides amazing service and even throws in surprise packages.
• Curology is the best product for combination skin with adult acne, making users feel beautiful and bettering their skin.
• Curology is easy and simple to use, consistently helping acne and offering other products like body wash and sunscreen.

• Curology may not be effective for all users, with some reporting unsatisfactory results even after long-term use.
• Customer service can be difficult to reach, with some users reporting issues with charges and missing products.
• Some users have experienced negative side effects, such as breakouts and dark marks, after using Curology.
• Curology may not be suitable for those with specific skin conditions, such as rosacea, as it does not provide a diagnosis.

Curology offers free shipping for all of its products. The first shipment will be sent out after the trial period ends, which is 30 days from the initial trial shipment. After that, shipments will be sent out automatically every 60 days. Customers can adjust the frequency of their shipments and the products included in their box from their manage subscription page. If a customer runs out of their product sooner than scheduled, they can request an earlier shipment, which will push up their next shipment and invoice. Curology ships all packages via DHL & USPS First Class mail and can ship to P.O. Boxes as long as they are located in the customer's home state. The brand does not ship to forwarding services or internationally, including APO/FPO addresses.

Curology's subscription service does not accept or process returns or exchanges. Customers cannot return any purchased bottles, cleansers or moisturizers for a refund or exchange for an alternate formula. If a customer does not wish to receive a shipment, they must contact Curology's Success team or manually adjust their next shipping date at least 2 business days before the shipment is scheduled to process. Once a shipment has processed, it cannot be cancelled. There are no returns or exchanges allowed after a shipment has been billed and entered into the formulation queue.