Crystals

Discover the healing power of crystals with Crystals, a brand founded by Brittany Roughton. Hand-selected for their ability to guide, protect, and enhance, these precious natural elements are perfect for those seeking alternative healing methods.

Category
Beauty
Socials
74
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Crystals

Crystals is a brand that was founded in an effort to heal individuals with some of the planet's most precious natural elements. The company was founded by Brittany Roughton, a photographer and spiritual wellness enthusiast. With a passion for sharing the knowledge and beauty of therapeutic practices using crystals, reiki, and sound, Brittany has sourced the world's finest crystals, hand-selected for their power to guide, protect, and enhance everyday aspects of the human experience. Crystals' products are aligned with specific healing needs and are perfect for those seeking alternative healing methods.

Who Shops At Crystals

Crystals' customers are individuals who are interested in spiritual wellness and alternative healing methods. They value the carefully sourced and hand-selected crystals designed to guide, protect, and enhance various aspects of their lives.

What customers love about Crystals

Here's what shoppers have to say:
  • Beautiful packaging and fast shipping
  • Great service and a wonderful product that is hard to find elsewhere on the internet
  • High-quality and beautiful crystals that never disappoint
  • Monthly subscription and individual purchases are always satisfying
  • Love the fact that each crystal comes with a card explaining its benefits
Cons
  • Shipping times can be longer than expected.
  • Some customers have reported issues with the quality of the crystals.
  • Communication with customer service can be difficult.
  • There have been instances of incorrect orders and conflicting information from customer service.
  • The scent of the sage may not be to everyone's liking.

Crystals's Shipping Policy

Crystals is a brand that processes orders within 1-2 business days after the order is placed. Shipping is available through USPS with a typical transit time of 2-7 days depending on the location of the customer. Alternatively, customers can choose UPS ground which typically takes 5-7 days for delivery unless expedited shipping has been selected.

Crystals's Return Policy

Crystals is a brand that specializes in selling unique and fragile crystals. Unfortunately, they do not accept returns due to the nature of their products and the meticulous packing that goes into each shipment. However, if an exception is made, a 30% restocking fee will be applied. Orders cannot be cancelled once they are placed. If a customer receives a damaged item, they should contact the company immediately with photos of the damage for a solution.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
65
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Spiritual seekers

Stereotype

New age

Pricing Rating
$
$
$
$
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80
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Sustainability Score
65
/
100
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Quality Score
75
/
100
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DTCetc Score
74
/
100
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Crystals on Socials

View this profile on Instagram

Crystals (@Crystals) • Instagram photos and videos

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